Published by gallery on Oct 21, 2024

contact Gallery Chat with our AI-based Gallery Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Gallery?



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Why chat with our AI Gallery Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Gallery.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. The hidden feature is dumb too... Sure it hides it all, but it just throws it one big unsorted folder, then you have to look through everything to find what you just hid that's probably in the middle of the gallery.I love the way this gallery works! My favorite by far :) :) I like that edited photos show up right next to the original (rather than in a separate folder or at the beginning or end of the camera roll), making it easier to compare the two and choose which ones to keep.

2. I do like most of the features, I had to switch to a different image viewer when I upgraded my phone because my favorite viewer does not work on my new phone, I'm still trying to find a image viewer I like.I guess my Revvl 5g didnt have a built-in gallery app... tried this and another gallery app and I was going to lose my mind.

3. This is the worst gallery I've ever used....No way to sort, edit is wack, and cannot trim photos except for three different very specific shapes, no organization whatsoever, and it doesn't even keep things in order of date taken.

4. So check it out if you need order in screen shot, extended save whole page just keep pressing down and it will copy the entire page from a screen shot! So Yeah 👍🏽✌🏾I like to keep my folders in alphabetical order.

5. :) The editing features are also easy to work with and pleasant (as you can even turn the photos if theyre at an angle you dont like).

6. That's a small annoyance.My phone didn't come with a standard gallery app (for some reason).

7. Organize photos by date, location, week off, and who is in the picture! Which is crazy 😧 because that means somebody checking! Seriously no for real.

8. There's already an ad at the bottom of every screen at all times is it necessary to throw in full screen ads all the time? It renders the app useless.

9. I use my photos for work daily and every other picture I had to stop what I was doing because of some ad that popped up for something else.

10. Especially when it's video ads with sound... When pulling up a pic of my garage parking thing to scan, to get into work, I shouldn't have my music interrupted by some dumb ad.

11. Open the app and most of the time it gives a full screen ad.

Steps to Troubleshoot & Fix Gallery Issues

1. Fix Gallery Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Gallery: Restarting the app will resolve most errors.
  2. Update the Gallery App. Here is how:
    1. On Android goto PlayStore » Search for "Gallery" » Open Gallery » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Gallery » click "UPDATE".
  3. Clear Gallery app cache: Clearing cached data will force your app to retrieve the latest data directly from Gallery servers.
    1. On Android, goto Settings » Apps » Select "Gallery" » click Storage » click "Clear Cache".
  4. Check Gallery app permissions. If any of these permissions required to use your device's features are disenabled, Gallery might not work.
  5. Uninstall and reinstall Gallery. If nothing else has worked, completely uninstall Gallery then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Gallery not working


2. Fix Gallery Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Gallery be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Gallery not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Gallery may not be able to connect to the Internet when running in the background.

Reported Issues

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