Published by Games Tree

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Why should I report an Issue with Phone Cleaner: Virus Cleaner?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Games Tree to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Phone Cleaner: Virus Cleaner image 1 contact Phone Cleaner: Virus Cleaner image 2

Phone Cleaner Customer Insights

1. Almost all features I originally downloaded for are all gone!Okay, so over all I give it 5 stars because it doesn't send me ten thousand notifications like most cleaner apps, thank you and please don't ever change that ! But... The ONLY problem I can find with this app is that I don't think it actually cleans the cache junk, because I cleaned it and then went right to my storage and started checking all the caches, and it didn't appear as if they had been wiped clean.

2. It now shows in small font that it doesn't actually clean junk files on Android 11 versions.

3. I advice to download this app and gets your phone clean in just 10 secondsThe app had been working great until the most recent update.

4. And also it helps to clean junk files that takes a lot of space in our phone.

5. No thanks!!Why do you keep taking away features with every update?? I used to be able to close apps to save battery and now it just gives me my phones 3 default battery consumption choices.

6. Must download it.To use this app my phone gets clean in just 10 seconds.

7. But I HATE the ads every 5 seconds! And this app is incorrect... On the home screen it showed I have 182MB of junk files.

8. That's it! The other thing I don't like, it doesn't let you view the files (to doublecheck them) before you delete them.

9. Keep using it until your WiFi is clean.Fast and reliable; far most best app ever had, nĂ³ pushing stuborn adds; try and see For yourself.

10. It doesn't shows ads like other cleaner apps.

11. "EXCELLENT".!!!Showed two adds during the initial setup before I could even get to the toolbox page.This app is not good at all.

Steps to Troubleshoot & Fix Phone Cleaner Issues

1. Fix Phone Cleaner Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Phone Cleaner: Restarting the app will resolve most errors.
  2. Update the Phone Cleaner App. Here is how:
    1. On Android goto PlayStore » Search for "Phone Cleaner" » Open Phone Cleaner: Virus Cleaner » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Phone Cleaner » click "UPDATE".
  3. Clear Phone Cleaner: Virus Cleaner app cache: Clearing cached data will force your app to retrieve the latest data directly from Phone Cleaner servers.
    1. On Android, goto Settings » Apps » Select "Phone Cleaner: Virus Cleaner" » click Storage » click "Clear Cache".
  4. Check Phone Cleaner app permissions. If any of these permissions required to use your device's features are disenabled, Phone Cleaner might not work.
  5. Uninstall and reinstall Phone Cleaner. If nothing else has worked, completely uninstall Phone Cleaner then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Phone Cleaner not working


2. Fix Phone Cleaner Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Phone Cleaner be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Phone Cleaner not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Phone Cleaner may not be able to connect to the Internet when running in the background.

Reported Issues