Published by XBMC Foundation on Mar 2, 2024

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Why should I report an Issue with Kodi?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of XBMC Foundation to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Kodi

1. Kodi is not designed or recommended for use with smaller phones. - Kodi does not supply or include any media or content. - Kodi has no affiliation with any third-part plug-in or add-on provider what so ever. - We do not endorse the streaming of copyright protected material without permission of the copyright holder. - In order to upgrade from a previous version you must have installed an official released version by Team Kodi.

2. Additionally Kodi allows you to install third-party plugins that may provide access to content that is freely available on the official content provider website.

3. It uses a 10-foot user interface designed to be a media player for the living-room, using a remote control as the primary input device.

4. This means that you should provide your own content from a local or remote storage location, DVD, Blu-Ray or any other media carrier that you own.

5. Its graphical user interface (GUI) allows the user to easily browse and view videos, photos, podcasts, and music from a harddrive, optical disc, local network, and the internet using only a few buttons.

6. Any other means of watching illegal content which would otherwise be paid for is not endorsed or approved by Team Kodi.

7. Kodi® media center is an award-winning free and open source cross-platform software media player and entertainment hub for digital media for HTPCs (Home theater PCs).

8. The official Kodi version does not contain any content what so ever.

9. With the skin Estouchy, Kodi has now been enhanced to better work with larger 5" or up phones and tablets.

10. Estuary is the new standard skin and is designed to be fast and user friendly.

11. Any other version may cause failure to upgrade.

Kodi Customer Insights

1. Besides those problems, its an awesome app to have when on a low budget, when it comes to watching movies and/or tv shows.Aside from erasing and then making it nearly impossible to remap to an existing home media server, it's also completely useless after the latest update.

2. Samsung S22 Ultra, and every time I open the app, I see 'preparing for first run' and I see the version info, and the opening picture, then it goes black.

3. if you want an app that does everything for you, keep looking.I have been reading alot of the reviews on this app; I too agree there is a huge crash problem.

4. Like any powerful app, it requires a bit of time and thought to set up, so it's not for the lazy or stupid, but if you want a power packed media player, this is it.

5. It works perfectly on my PCs and shield tv however no longer works on my ZFold Goes straight to black screen.

6. I uninstalled and tried downloading 19.4 from kodi.tv, same thing.

7. Developer's completely blew it on this one.Anyone who gives KODI a bad review citing the inability to connect to (( whatever )) is wrong.

8. Even though I set it to "play next video automatically" it just goes back to the directory which takes about two minutes to reload.

9. This is the only app that allows me to move the videos (with black bars) to the lower end of the screen.

10. I'll keep searching for a fix for now.I've tried multiple add-ons and can't get anything to play at all.

11. It's cumbersome UI no longer supports the best skins and themes available, it does not seem to be able to download and support any required dependencies in order to properly function.

Steps to Troubleshoot & Fix Kodi Issues

1. Fix Kodi Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Kodi: Restarting the app will resolve most errors.
  2. Update the Kodi App. Here is how:
    1. On Android goto PlayStore » Search for "Kodi" » Open Kodi » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Kodi » click "UPDATE".
  3. Clear Kodi app cache: Clearing cached data will force your app to retrieve the latest data directly from Kodi servers.
    1. On Android, goto Settings » Apps » Select "Kodi" » click Storage » click "Clear Cache".
  4. Check Kodi app permissions. If any of these permissions required to use your device's features are disenabled, Kodi might not work.
  5. Uninstall and reinstall Kodi. If nothing else has worked, completely uninstall Kodi then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Kodi not working


2. Fix Kodi Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Kodi be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Kodi not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Kodi may not be able to connect to the Internet when running in the background.

Reported Issues

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