Published by XBMC Foundation on Aug 20, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Kodi?



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Why chat with our AI Kodi Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Kodi.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Besides those problems, its an awesome app to have when on a low budget, when it comes to watching movies and/or tv shows.Aside from erasing and then making it nearly impossible to remap to an existing home media server, it's also completely useless after the latest update.

2. Samsung S22 Ultra, and every time I open the app, I see 'preparing for first run' and I see the version info, and the opening picture, then it goes black.

3. if you want an app that does everything for you, keep looking.I have been reading alot of the reviews on this app; I too agree there is a huge crash problem.

4. Like any powerful app, it requires a bit of time and thought to set up, so it's not for the lazy or stupid, but if you want a power packed media player, this is it.

5. It works perfectly on my PCs and shield tv however no longer works on my ZFold Goes straight to black screen.

6. I uninstalled and tried downloading 19.4 from kodi.tv, same thing.

7. Developer's completely blew it on this one.Anyone who gives KODI a bad review citing the inability to connect to (( whatever )) is wrong.

8. Even though I set it to "play next video automatically" it just goes back to the directory which takes about two minutes to reload.

9. This is the only app that allows me to move the videos (with black bars) to the lower end of the screen.

10. I'll keep searching for a fix for now.I've tried multiple add-ons and can't get anything to play at all.

11. It's cumbersome UI no longer supports the best skins and themes available, it does not seem to be able to download and support any required dependencies in order to properly function.

Steps to Troubleshoot & Fix Kodi Issues

1. Fix Kodi Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Kodi: Restarting the app will resolve most errors.
  2. Update the Kodi App. Here is how:
    1. On Android goto PlayStore » Search for "Kodi" » Open Kodi » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Kodi » click "UPDATE".
  3. Clear Kodi app cache: Clearing cached data will force your app to retrieve the latest data directly from Kodi servers.
    1. On Android, goto Settings » Apps » Select "Kodi" » click Storage » click "Clear Cache".
  4. Check Kodi app permissions. If any of these permissions required to use your device's features are disenabled, Kodi might not work.
  5. Uninstall and reinstall Kodi. If nothing else has worked, completely uninstall Kodi then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Kodi not working


2. Fix Kodi Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Kodi be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Kodi not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Kodi may not be able to connect to the Internet when running in the background.

Reported Issues

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