Contact PulsePoint AED Customer Service

Why should I report an Issue with PulsePoint AED?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of PulsePoint Foundation to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The registry grows when PulsePoint AED app users submit the location of unregistered AEDs in their community, making these lifesaving devices easier to find and use when a cardiac emergency strikes.

2. We offer the PulsePoint AED and Respond apps and the Emergency AED Registry as part of our mission to improve cardiac arrest survival.

3. The PulsePoint-hosted Emergency AED Registry is integrated with leading emergency medical dispatch (EMD), pre-arrival instruction, and tactical map vendors, including ProQA Paramount, APCO Intellicomm, PowerPhone Total Response, and RapidDeploy Radius. within familiar applications and workflows.

4. AEDs are lifesaving devices that automatically diagnose and treat cardiac arrest and are commonly available in offices, airports, schools, businesses and other public places.

5. If you are trained in CPR and willing to assist during a nearby cardiac emergency, please consider downloading the companion app, PulsePoint Respond.

6. PulsePoint AED is a powerful tool to build, manage and mobilize an emergency AED registry.

7. PulsePoint AED also records and displays other lifesaving resources placed at AED locations, including Bleeding Control Kits, Naloxone (e. g.

8. Registered AEDs are accessible to emergency call takers and disclosed to those nearby during cardiac arrest events.

9. FirstNet Certified solutions must demonstrate 99. 99% availability and pass independent third-party security, data privacy and performance audits.

10. PulsePoint AED is an end-to-end FirstNet Certified™ application.

11. PulsePoint is a public 501(c)(3) non-profit foundation.

1. I have to give it low stars right now cause i dont know how to search the area for the closest! Sure if i open the map and expand it i can see where they are- add a search button to take you to the closest and allow for navigation directions... This doesnt work like that on my phone.

2. Recommend faster additions to registry and the ability to post photos of AED's when they're found in real-time, not from a gallery.Update 03-Mar-20: can now log in but cannot post photos - it crashes & asks if I want to submit feedback which I did & you should have received.

3. I would let this app collect my location in background with locked screen and welcome a home screen notification asking for a previously known location verification (with a simple yes/no & photo submission option).Good app.

4. But i believe if theres a reward system it will be a start.Today while shopping at my local Walmart, my pluse point alarmed and tod me where in the store assistance was needed.

5. When it was working, months ago, enjoyed it and used it to put AEDs on the map often.Any way to reward people to find and add AED devices? Its useless right now since there are no AEDs listed in my area.

6. Thus if there is no wifi I can snap a picture of the AED and add it later when I am connected.so my normal pulse point worked great.

7. Not many people know about this app, dont have the time to find AEDs and list them only when they happen to come across one and remember to add it manually in the app.

8. I don't have data on my phone (I know I am in the minority) so I can add locations when I am connected to wifi but I can't add pictures unless I have wifi where the AED is.

9. Being AED/CPR certified i cant just pull the app up, throw my phone to a person and say "go get it"App will not open.

10. I am so glad I was able to support the store staff who were doing a fantastic job and to assist the patients wife.

11. and it keeps reverting to a dept thats not mine, in the back ground.I havent had to used this app in an emergency but I think its a great service.

1. Fix PulsePoint AED Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart PulsePoint AED: Restarting the app will resolve most errors.
2. Update the PulsePoint AED App. Here is how:
   1. On Android goto PlayStore » Search for "PulsePoint AED" » Open PulsePoint AED » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PulsePoint AED » click "UPDATE".
3. Clear PulsePoint AED app cache: Clearing cached data will force your app to retrieve the latest data directly from PulsePoint AED servers.
   1. On Android, goto Settings » Apps » Select "PulsePoint AED" » click Storage » click "Clear Cache".
4. Check PulsePoint AED app permissions. If any of these permissions required to use your device's features are disenabled, PulsePoint AED might not work.
5. Uninstall and reinstall PulsePoint AED. If nothing else has worked, completely uninstall PulsePoint AED then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing PulsePoint AED not working

2. Fix PulsePoint AED Server issues & Internet Connection

1. Check network connection: An unstable Internet will make PulsePoint AED be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to PulsePoint AED not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, PulsePoint AED may not be able to connect to the Internet when running in the background.