Published by PulsePoint Foundation on Nov 11, 2024

contact PulsePoint AED Chat with our AI-based PulsePoint AED Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with PulsePoint AED?



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  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. I have to give it low stars right now cause i dont know how to search the area for the closest! Sure if i open the map and expand it i can see where they are- add a search button to take you to the closest and allow for navigation directions... This doesnt work like that on my phone.

2. Recommend faster additions to registry and the ability to post photos of AED's when they're found in real-time, not from a gallery.Update 03-Mar-20: can now log in but cannot post photos - it crashes & asks if I want to submit feedback which I did & you should have received.

3. I would let this app collect my location in background with locked screen and welcome a home screen notification asking for a previously known location verification (with a simple yes/no & photo submission option).Good app.

4. But i believe if theres a reward system it will be a start.Today while shopping at my local Walmart, my pluse point alarmed and tod me where in the store assistance was needed.

5. When it was working, months ago, enjoyed it and used it to put AEDs on the map often.Any way to reward people to find and add AED devices? Its useless right now since there are no AEDs listed in my area.

6. Thus if there is no wifi I can snap a picture of the AED and add it later when I am connected.so my normal pulse point worked great.

7. Not many people know about this app, dont have the time to find AEDs and list them only when they happen to come across one and remember to add it manually in the app.

8. I don't have data on my phone (I know I am in the minority) so I can add locations when I am connected to wifi but I can't add pictures unless I have wifi where the AED is.

9. Being AED/CPR certified i cant just pull the app up, throw my phone to a person and say "go get it"App will not open.

10. I am so glad I was able to support the store staff who were doing a fantastic job and to assist the patients wife.

11. and it keeps reverting to a dept thats not mine, in the back ground.I havent had to used this app in an emergency but I think its a great service.

Steps to Troubleshoot & Fix PulsePoint AED Issues

1. Fix PulsePoint AED Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart PulsePoint AED: Restarting the app will resolve most errors.
  2. Update the PulsePoint AED App. Here is how:
    1. On Android goto PlayStore » Search for "PulsePoint AED" » Open PulsePoint AED » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PulsePoint AED » click "UPDATE".
  3. Clear PulsePoint AED app cache: Clearing cached data will force your app to retrieve the latest data directly from PulsePoint AED servers.
    1. On Android, goto Settings » Apps » Select "PulsePoint AED" » click Storage » click "Clear Cache".
  4. Check PulsePoint AED app permissions. If any of these permissions required to use your device's features are disenabled, PulsePoint AED might not work.
  5. Uninstall and reinstall PulsePoint AED. If nothing else has worked, completely uninstall PulsePoint AED then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing PulsePoint AED not working


2. Fix PulsePoint AED Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make PulsePoint AED be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to PulsePoint AED not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, PulsePoint AED may not be able to connect to the Internet when running in the background.

Reported Issues

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