Published by MMM developers on Aug 6, 2024

contact Face Recognition Chat with our AI-based Face Recognition Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Face Recognition?



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Why chat with our AI Face Recognition Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Face Recognition.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. I go to face gallery there are no photos and I then click face recognition there's no option to snap.30 images later Me being recognised is still not guaranteed It would be nice if the software revealed a little bit more about its inner workings There is very little interaction between the user and the app There is so much room for improvement If i said it all this message would not be read Due to it being enormousIt is stupid "game app" do it nothing.

2. Also being able to hold the camera vertically would be a plus in addition to defaulting front facingAppears to work well on some phones but absolutely zilch on others! Developers need to look at increasing compatability.

3. You should sell this app with a notification or when it sees the face it announces the name and have it work with tasker.

4. Thanks for itNeeds to learn (be trained) from files (images) on the phone, not just the camera.Didnt work on my phone.

5. Tasker allows you yo take action when something is triggered, example it sees me turns on the light sees my son sends me a notification.

6. I didn't.Excellent app and recognition is very good and also show unknown if person is not in database.

7. Unfortunately it is a waste of space on my Oukitel K3 so have reluctantly removed it.It doesn't work at all.

8. Ithink app take two pics from phone galery, and with spots find similiar.

9. For example, if it would output a user defined endpoint (eg.

10. Might be useful to others, but I found it tedious and useless.

11. Now I just wish it would allow some form of output I could use in other systems.

Steps to Troubleshoot & Fix Face Recognition Issues

1. Fix Face Recognition Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Face Recognition: Restarting the app will resolve most errors.
  2. Update the Face Recognition App. Here is how:
    1. On Android goto PlayStore » Search for "Face Recognition" » Open Face Recognition » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Face Recognition » click "UPDATE".
  3. Clear Face Recognition app cache: Clearing cached data will force your app to retrieve the latest data directly from Face Recognition servers.
    1. On Android, goto Settings » Apps » Select "Face Recognition" » click Storage » click "Clear Cache".
  4. Check Face Recognition app permissions. If any of these permissions required to use your device's features are disenabled, Face Recognition might not work.
  5. Uninstall and reinstall Face Recognition. If nothing else has worked, completely uninstall Face Recognition then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Face Recognition not working


2. Fix Face Recognition Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Face Recognition be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Face Recognition not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Face Recognition may not be able to connect to the Internet when running in the background.

Reported Issues

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