Published by BioID on Sep 16, 2024

contact BioID Facial Recognition Chat with our AI-based BioID Facial Recognition Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with BioID Facial Recognition?



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Why chat with our AI BioID Facial Recognition Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of BioID Facial Recognition.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. No test possible.The idea sounds really promising like capturing face from different angels and lighting conditions but tbh it is excited very poorlyTerrible! Couldnt even enroll because apparently im not alive!!! Uninstalled in under 5 minutes!Fail lifeless detection, no face found...need severe improvement for this app.It says to register so you can take my personal information.

2. No thank you.What's this app for? I thought it's gonna work like a lockscreen facial recognition app for my phone..App sucks it makes u register ur face but the damn thing doesn't pick up ur faceCannot recognize by upload photosUmmm no point, wanted to unlock my phone with face.

3. a useful demo should give the option to lock 1 or 2 applications so we can see how the technology works on real lifeWould not let one get out of the app without either sign up or uninstalling..there was a choice.

4. useless.

Steps to Troubleshoot & Fix BioID Facial Recognition Issues

1. Fix BioID Facial Recognition Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart BioID Facial Recognition: Restarting the app will resolve most errors.
  2. Update the BioID Facial Recognition App. Here is how:
    1. On Android goto PlayStore » Search for "BioID Facial Recognition" » Open BioID Facial Recognition » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BioID Facial Recognition » click "UPDATE".
  3. Clear BioID Facial Recognition app cache: Clearing cached data will force your app to retrieve the latest data directly from BioID Facial Recognition servers.
    1. On Android, goto Settings » Apps » Select "BioID Facial Recognition" » click Storage » click "Clear Cache".
  4. Check BioID Facial Recognition app permissions. If any of these permissions required to use your device's features are disenabled, BioID Facial Recognition might not work.
  5. Uninstall and reinstall BioID Facial Recognition. If nothing else has worked, completely uninstall BioID Facial Recognition then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing BioID Facial Recognition not working


2. Fix BioID Facial Recognition Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make BioID Facial Recognition be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to BioID Facial Recognition not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, BioID Facial Recognition may not be able to connect to the Internet when running in the background.

Reported Issues

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