Published by BioID

Report an issue with BioID Facial Recognition.
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Why should I report an Issue with BioID Facial Recognition?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of BioID to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About BioID Facial Recognition

1. It is a mobile client for BioID Connect, an identity service based on our BioID Web Service (BWS) – the original 'biometric as a service' with our patented 'fake defender' liveness detection – and supporting OpenID Connect and OAuth 2. 0. • End users can use it as a mobile authenticator to log in to any apps and websites that support the app (including our BWS developer portal). • Developers and companies can easily add secure, convenient face recognition to their mobile platform (websites or native apps), without any knowledge of biometrics. • Anyone can try out our biometric technology and see how well state-of-the-art face recognition works.

2. Biometric authentication such as facial recognition verifies the physical presence of the user, for easy, strong multifactor authentication using only the user’s mobile device with no extra hardware needed.

3. As an administrator, improve the security of your authentication simply by supporting BioID Connect through industry standard OpenID Connect / OAuth 2. 0 protocols.

4. The BioID app provides multifactor user authentication (biometrics + mobile device).

5. Multifactor authentication systems using factors like software/hardware tokens or biometric security are becoming more common.

6. As a developer, enhance app or website security with just a few lines of code by supporting BioID Connect.

7. Developers and companies can easily add biometric authentication to their mobile platforms with a few lines of code.

8. The BioID app is a multifactor user authenticator – see how well face recognition works today!

9. We take care of all the biometrics and the associated user interface; you get instant biometric security.

10. And typing a long, complicated password on a mobile device is difficult and annoying.

11. The app currently supports liveness detection against photo attacks, and challenge-response to prevent video replay attacks.

BioID Facial Recognition Customer Insights

1. No test possible.The idea sounds really promising like capturing face from different angels and lighting conditions but tbh it is excited very poorlyTerrible! Couldnt even enroll because apparently im not alive!!! Uninstalled in under 5 minutes!Fail lifeless detection, no face found...need severe improvement for this app.It says to register so you can take my personal information.

2. No thank you.What's this app for? I thought it's gonna work like a lockscreen facial recognition app for my phone..App sucks it makes u register ur face but the damn thing doesn't pick up ur faceCannot recognize by upload photosUmmm no point, wanted to unlock my phone with face.

3. a useful demo should give the option to lock 1 or 2 applications so we can see how the technology works on real lifeWould not let one get out of the app without either sign up or uninstalling..there was a choice.

4. useless.

Steps to Troubleshoot & Fix BioID Facial Recognition Issues

1. Fix BioID Facial Recognition Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart BioID Facial Recognition: Restarting the app will resolve most errors.
  2. Update the BioID Facial Recognition App. Here is how:
    1. On Android goto PlayStore » Search for "BioID Facial Recognition" » Open BioID Facial Recognition » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BioID Facial Recognition » click "UPDATE".
  3. Clear BioID Facial Recognition app cache: Clearing cached data will force your app to retrieve the latest data directly from BioID Facial Recognition servers.
    1. On Android, goto Settings » Apps » Select "BioID Facial Recognition" » click Storage » click "Clear Cache".
  4. Check BioID Facial Recognition app permissions. If any of these permissions required to use your device's features are disenabled, BioID Facial Recognition might not work.
  5. Uninstall and reinstall BioID Facial Recognition. If nothing else has worked, completely uninstall BioID Facial Recognition then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing BioID Facial Recognition not working


2. Fix BioID Facial Recognition Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make BioID Facial Recognition be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to BioID Facial Recognition not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, BioID Facial Recognition may not be able to connect to the Internet when running in the background.

Reported Issues