Contact Chirp Customer Service

Why should I report an Issue with Chirp?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Laser Labs to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Check the spelling in the false alram rate info section.A wonderful, simple, and informative app for keeping up to date with gravitational wavesI can't wait for this to go off! 😲 My only pause is with the name - Chirp sounds like a social media app made just for hockey players to insult one another.

2. No new astronomical alerts have been posted since early 2020The app works great, i wish it would chirp when a new alert comes up...Super. Amazing app to stay in touch with detection of Cosmo's noise.Very informative app about gravitational waves.

3. It seems that the observatories closed down when covid hit, and they probably haven't opened yet, at no fault of devs.Thanks. It would be useful to not display the splash screen every time I open the app.

4. If you've ever been lying awake at night wondering whether that bump was a mouse in the roof or a neutron star merger 80 Mpcs away, here's the skinny.

5. It's great to hear about collisions in space hundreds and thousands of megaparsecs away that we managed to capture here on Earth.

6. That's what I installed your app to see!Really interesting, great way to share physics of this nature.

7. Many of the one-star reviews complain that nothing has happened since March 2020, and this is true.

8. It would be much nicer if the app opened directly to the list of detections.

9. Just take me straight to the recent event list (or the most recent event).

10. Have to give it five stars since it's never been done before.

11. Great app.

1. Fix Chirp Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Chirp: Restarting the app will resolve most errors.
2. Update the Chirp App. Here is how:
   1. On Android goto PlayStore » Search for "Chirp" » Open Chirp » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Chirp » click "UPDATE".
3. Clear Chirp app cache: Clearing cached data will force your app to retrieve the latest data directly from Chirp servers.
   1. On Android, goto Settings » Apps » Select "Chirp" » click Storage » click "Clear Cache".
4. Check Chirp app permissions. If any of these permissions required to use your device's features are disenabled, Chirp might not work.
5. Uninstall and reinstall Chirp. If nothing else has worked, completely uninstall Chirp then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Chirp not working

2. Fix Chirp Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Chirp be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Chirp not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Chirp may not be able to connect to the Internet when running in the background.