Published by 8x8, Inc on Sep 23, 2024

contact Jitsi Meet Chat with our AI-based Jitsi Meet Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Jitsi Meet?



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Why chat with our AI Jitsi Meet Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Jitsi Meet.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. The "low bandwidth" option just turned off video altogether - I would much rather be able to reduce the video quality.I think this app audio and video quality was subar compared to Zoom.

2. It's free for starters and yet it's a very reliable, polished video call service.

3. Total opposite of what anyone would want in a video meeting app.The speaker video is cut off both in portrait and landscape modes which makes viewing near impossible.

4. Over 4G mobile data, the sound was alright, but I could only see video for one or two participants at a time.

5. It just couldn't keep anyone's video or audio streams connected.

6. Highly recommend.I love the App because Texas Department of Criminal Justice uses it 2 offer Video visitation w/ your loved one.

7. It has a long ways to go if it wants to be competitive to the leaders of meeting apps like Zoom WebEx, etc.Hey team using this app from a long time but they are so many issues in this app.

8. (Online I could see three participants, but only those three - it wouldn't switch at all.) Online I could double-tap to fullscreen a participant, but I couldn't do that from the app.

9. So the 1st visit, I cast to my TV 4 visual, mounted my mobile in front & used Bluetooth sound bar 4 Hearing.

10. Sometimes when I hang up to leave the call, it'll keep repeatedly adding me back to the call.

11. It's really frustrating because I would like to leave the call as soon as I hit the hang up button.Not impressed.

Steps to Troubleshoot & Fix Jitsi Meet Issues

1. Fix Jitsi Meet Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Jitsi Meet: Restarting the app will resolve most errors.
  2. Update the Jitsi Meet App. Here is how:
    1. On Android goto PlayStore » Search for "Jitsi Meet" » Open Jitsi Meet » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Jitsi Meet » click "UPDATE".
  3. Clear Jitsi Meet app cache: Clearing cached data will force your app to retrieve the latest data directly from Jitsi Meet servers.
    1. On Android, goto Settings » Apps » Select "Jitsi Meet" » click Storage » click "Clear Cache".
  4. Check Jitsi Meet app permissions. If any of these permissions required to use your device's features are disenabled, Jitsi Meet might not work.
  5. Uninstall and reinstall Jitsi Meet. If nothing else has worked, completely uninstall Jitsi Meet then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Jitsi Meet not working


2. Fix Jitsi Meet Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Jitsi Meet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Jitsi Meet not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Jitsi Meet may not be able to connect to the Internet when running in the background.

Reported Issues

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