Published by CHAMBRE DE COMMERCE INTERNATIONALE on Jul 26, 2024

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Why should I report an Issue with Incoterms 2020?

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Incoterms 2020 Customer Insights

1. Need to sign up to another account and buy/view on Adobe.It's Nice podcast but if the intento is to learn about the changes from Incoterms 2010 it is better to enrolou um a training course... This way you'll receive ano posters that the instructor is provoding together with sumárias /slidesVery useless app.

2. If your looking for real life examples that will help you undesatnd the implications in any given transaction, neither this or the ICC podcast is it.App looks like it is just a link to an online book shop.

3. Does not contain the Incoterms themselves ‐ just links to ICC bookshop.Totally waste of time and dataNot what I was expecting.

4. The app is fine but as with the podcast I didn't get what I truly need out of it.

5. Keep up with the great work!Only basic description of each Incoterm.

6. Can't even order the book and/or ebook from the app.

7. Can't purchase anything, no in-app purchase available.

8. What is the point?The app is awesome, really handy for University.

9. Not enough infirmation provided against each Incoterms.

10. Provides minimal information.

Steps to Troubleshoot & Fix Incoterms 2020 Issues

1. Fix Incoterms 2020 Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Incoterms 2020: Restarting the app will resolve most errors.
  2. Update the Incoterms 2020 App. Here is how:
    1. On Android goto PlayStore » Search for "Incoterms 2020" » Open Incoterms 2020 » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Incoterms 2020 » click "UPDATE".
  3. Clear Incoterms 2020 app cache: Clearing cached data will force your app to retrieve the latest data directly from Incoterms 2020 servers.
    1. On Android, goto Settings » Apps » Select "Incoterms 2020" » click Storage » click "Clear Cache".
  4. Check Incoterms 2020 app permissions. If any of these permissions required to use your device's features are disenabled, Incoterms 2020 might not work.
  5. Uninstall and reinstall Incoterms 2020. If nothing else has worked, completely uninstall Incoterms 2020 then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Incoterms 2020 not working


2. Fix Incoterms 2020 Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Incoterms 2020 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Incoterms 2020 not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Incoterms 2020 may not be able to connect to the Internet when running in the background.

Reported Issues