Contact edX online learning Customer Service

Why should I report an Issue with edX online learning?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of edX to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. But you can't download the exercises from the course (or even do some of them AT ALL in the app), so working offline is pretty much impossible except for videos (and maybe readings?) Since you have to be online AND in a browser for the exercises anyway, there's no significant advantage using the app to access edX courses.

2. This makes it really hard to watch downloaded videos in landscape mode.Using their bookkeeping course, the activities are partially hidden at the edge of the screen making it so I can't see the whole activity, and therefore can't actually read the whole question, and sometimes can't see the answers or notes as they trail off past the edge.

3. Is it 1999 or 2023? Very very disappointed, but very happy I tried a course in free audit mode and didn't waste my money.This app has only one very slight improvement over accessing edX through a browser and that is the ability to download videos.

4. It does: - require faster speed of the Internet to view the course - require to check web-based for some content - Not really user friendly in terms of interface and forms, just good enough to use.

5. The only thing I have an issue with is the filters lack a few things, such as course length and course type, so you end up having to scroll and click repeatedly if you're looking for specifics in those categories.

6. Gives you access to free material, with the option to purchase the certificates, offers full programs, and full degrees.

7. When you've downloaded videos to watch offline and view them full screen there is an "offline" banner that displays at the bottom.

8. You would thing downloading the course for offline use would mean just that.

9. Instead, only videos are downloaded and all supporting material STILL requires internet access.

10. Also, course progress isn't always captured when lectures are viewed on the app; I frequently have to redo them on the desktop site.

11. I think this app will continue to get better!The experience in this app is terrible compared to Coursera when it comes to usage with intermittent internet access.

1. Fix edX online learning Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart edX online learning: Restarting the app will resolve most errors.
2. Update the edX online learning App. Here is how:
   1. On Android goto PlayStore » Search for "edX online learning" » Open edX online learning » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for edX online learning » click "UPDATE".
3. Clear edX online learning app cache: Clearing cached data will force your app to retrieve the latest data directly from edX online learning servers.
   1. On Android, goto Settings » Apps » Select "edX online learning" » click Storage » click "Clear Cache".
4. Check edX online learning app permissions. If any of these permissions required to use your device's features are disenabled, edX online learning might not work.
5. Uninstall and reinstall edX online learning. If nothing else has worked, completely uninstall edX online learning then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing edX online learning not working

2. Fix edX online learning Server issues & Internet Connection

1. Check network connection: An unstable Internet will make edX online learning be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to edX online learning not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, edX online learning may not be able to connect to the Internet when running in the background.