Contact Brilliant Customer Service

Why should I report an Issue with Brilliant: Learn by doing?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Brilliant.org to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Overall i think Brilliant has been fairly helpful at keeping my mind active, but is probably better for college students, not lifelong learners.I don't remember there being an agreement about a $130 premium subscription starting after a trial of what I thought was a free app.

2. I think Brilliant is probably best used as a supplemental program to formal college instruction, as it seems to assume the user already knows about the lesson topic, and some lessons move too fast (for me) with minimal explanation.

3. You go thru the first problem solving routine, and then when ready to solve, it sneaks you into a payment page that one might accidentally accept.

4. Signed up for a free trial, then got hit with a whole year premium subscription.

5. I have ADHD and just wanted to try an alternative learning experience that might help me feel like less of a lazy idiot.Do not subscribe to premium.

6. Also some lessons seem to be out of order, where one comes before the others.several typos and problems with the app version, especially a problem for the asking price.

7. Small bug, kind of annoying, but overall a brilliant appIt would be a great app, but it is annoyingly buggy for the money.

8. I can't even log into my account because they won't send me the password reset link, (it's not in spam or any other category) just ads about the app that I apparently agreed to pay for but haven't even completed one lesson for.

9. The lessons for what I was interested in learning about aren't even useful.Visually engaging, fun puzzles.

10. I don't mind solving the quizzes again, but it does mess up my learning schedule.

11. I just found a really cool swipe feature so I can get to the next page but it doesn't complete the quiz.

1. Fix Brilliant Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Brilliant: Restarting the app will resolve most errors.
2. Update the Brilliant App. Here is how:
   1. On Android goto PlayStore » Search for "Brilliant" » Open Brilliant: Learn by doing » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Brilliant » click "UPDATE".
3. Clear Brilliant: Learn by doing app cache: Clearing cached data will force your app to retrieve the latest data directly from Brilliant servers.
   1. On Android, goto Settings » Apps » Select "Brilliant: Learn by doing" » click Storage » click "Clear Cache".
4. Check Brilliant app permissions. If any of these permissions required to use your device's features are disenabled, Brilliant might not work.
5. Uninstall and reinstall Brilliant. If nothing else has worked, completely uninstall Brilliant then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Brilliant not working

2. Fix Brilliant Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Brilliant be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Brilliant not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Brilliant may not be able to connect to the Internet when running in the background.