Contact iGeology Customer Service

Why should I report an Issue with iGeology?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of British Geological Survey to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Using a Samsung Galaxy S7 Edge and a Galaxy J7.After Google forcibly "updated" the phone to Android 9, iGeology crashes when tapped.

2. Later updates fixed it, now works againWhilst this app will show me the geology at my house, the search facility is awful and apparently works only on Geological timescales.

3. Using 2019 samsung A71.Used to be really helpful when quickly trying to find out the local geology whilst out on site.

4. pretty colours, but that's about it.App running on android 7.0 on an Xperia now crashes when I try to click on location point.

5. Maybe 1990s server? Base map really hard to read through overlays thus hard to tell where you are on map.Very good data, of course.

6. You can try and open the viewer from the bgs website but it won't scale down for mobile devices so is pretty useless in the field.Brilliant app in principle but very notchy to use.

7. Not 5* as cannot readily predownload maps for use offline - strange for an app particularly likely to be used in low mobile coverage areas.Used to be great.

8. Loads very slowly zooming often doesn't work - total reload of map which may or may not happen.

9. great idea, but doesn't really work in my experience.

10. However it now crashes and closes down as soon as I click a strata.

11. Doesn't run properly on latest versions of Android.

1. Fix iGeology Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart iGeology: Restarting the app will resolve most errors.
2. Update the iGeology App. Here is how:
   1. On Android goto PlayStore » Search for "iGeology" » Open iGeology » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for iGeology » click "UPDATE".
3. Clear iGeology app cache: Clearing cached data will force your app to retrieve the latest data directly from iGeology servers.
   1. On Android, goto Settings » Apps » Select "iGeology" » click Storage » click "Clear Cache".
4. Check iGeology app permissions. If any of these permissions required to use your device's features are disenabled, iGeology might not work.
5. Uninstall and reinstall iGeology. If nothing else has worked, completely uninstall iGeology then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing iGeology not working

2. Fix iGeology Server issues & Internet Connection

1. Check network connection: An unstable Internet will make iGeology be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to iGeology not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, iGeology may not be able to connect to the Internet when running in the background.