Published by Toori

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  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Toori to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Fractals Customer Insights

1. It would be good if you could long-press on the Mandelbrot Set and get the corresponding Julia Set for that point.finaly I found exact fractal app!At least it's free! Thanks!i like fractalsAlthough the Fractals app has an excellent concept, the overall execution seems to be flawed.

2. Cool fractal app but it would be good if there were inverted Julia setsVery good fractal zoomer! Thanks! You can do cool stuff! And it's ad free!Draws the Mandlebrot set and Julia Sets, but the interface to set the Julia Set parameters is very awkward.

3. After a certain iteration depth and zoom level, it also starts glitching and only displays a series of lines, which isn't a fault of my phone, as I've used other Mandelbrot generator programs where I can go deeper.

4. (Actually, their Windows app is a cruder application on the lines of Fractals.)An incredible beginning! Fantastic job! The picture skews when I start the program and then auto rotate it.

5. I appreciate the concept, however, there are major critical errors that I just cannot get passed.I've been using this app for a while, and it outputs acceptable renders; however, it can be further improved.

6. From what I have seen, the stored fractal contains the parameter information, so I can go back to the same spot and magnification, and explore it on my desktop.

7. Upon zooming in to see other fractal shapes, the image becomes distored and stretched quite far.

8. This creates the illusion of horizontal lines and nothing of relation to a true fractal.

9. I do suggest adding an option where we could choose our own color scheme; if not at least add a rainbow one (I call such renders "acidbrots" and I'm a fan of such color schemes).

10. This program is very much in the mathematical tradition of FractInt, from Stone Soup, though I'm not sure whether it uses an integer algorithm.

11. I still haven't figured out how Android manages files and images, so I really don't know how to get at the saved pictures! I guess I have to share them to Picasa, or something.

Steps to Troubleshoot & Fix Fractals Issues

1. Fix Fractals Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Fractals: Restarting the app will resolve most errors.
  2. Update the Fractals App. Here is how:
    1. On Android goto PlayStore » Search for "Fractals" » Open Fractals » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Fractals » click "UPDATE".
  3. Clear Fractals app cache: Clearing cached data will force your app to retrieve the latest data directly from Fractals servers.
    1. On Android, goto Settings » Apps » Select "Fractals" » click Storage » click "Clear Cache".
  4. Check Fractals app permissions. If any of these permissions required to use your device's features are disenabled, Fractals might not work.
  5. Uninstall and reinstall Fractals. If nothing else has worked, completely uninstall Fractals then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Fractals not working


2. Fix Fractals Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Fractals be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Fractals not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Fractals may not be able to connect to the Internet when running in the background.

Reported Issues