Published by OpenVPN on Oct 26, 2024

contact OpenVPN Connect – OpenVPN App Chat with our AI-based OpenVPN Connect Support
Avatar
Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with OpenVPN Connect?



characters left:

Why chat with our AI OpenVPN Connect Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of OpenVPN Connect.
  3. Skip support wait times and emailing back and forth. Get help immediately.

contact OpenVPN Connect – OpenVPN App image 1   contact OpenVPN Connect – OpenVPN App image 2


What users are saying

1. Even though the protocols are not among the fastest, it just works... smoothly! Here are a few features I'd love to have in future versions: 1) whitelist certain apps ( if I don't want certain app to use the VPN, for example: Office/work related apps) 2) Auto connect on startup feature 3) Auto connect when I change networksThe app has been working great for the past years.

2. Great for security or running apps that require a local connection.Used to work great, but I keep getting an error (often when switching from cellular to WiFi or vice-versa) that the app can't get permissions for a VPN, but launching it from a shortcut works fine despite the error still showing.

3. EDIT: now it just crashes silently every time I connect.Latest version is unstable, internet appears to work and stays connected however your incoming traffic will just hang and not let anything through.

4. ‐------ Works great for creating a VPN tunnel connection to my home router.

5. In the last month I intermittently notice it is no longer running and I have no idea how long my connection has not been routed through my network.

6. A few times on restart it has forgotten my connection settings and I have to re-import an ovpn file.The new UI font used in the app is awful; bring back the previous font (Roboto), please.

7. (another problem that i have experienced is that the vpn doesnt transfer networks easily, making you again have to manually reconnect the vpn.)Was good for years, recently crashes or disconnects.

8. After making a connection, it's like my phone is locally connected to my home WiFi network even though I'm not home.

9. Sometimes opening the app takes forever to load the profiles page, because of an unnecessary check at the app's startup, which requires an Internet connection.

10. Outside of that, excellent job.This app works great!... except for the fact that it doesn't automatically connect.

11. If I can have a temporary pause which auto enables the resume function, it would be great.

Steps to Troubleshoot & Fix OpenVPN Connect Issues

1. Fix OpenVPN Connect Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart OpenVPN Connect: Restarting the app will resolve most errors.
  2. Update the OpenVPN Connect App. Here is how:
    1. On Android goto PlayStore » Search for "OpenVPN Connect" » Open OpenVPN Connect – OpenVPN App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OpenVPN Connect » click "UPDATE".
  3. Clear OpenVPN Connect – OpenVPN App app cache: Clearing cached data will force your app to retrieve the latest data directly from OpenVPN Connect servers.
    1. On Android, goto Settings » Apps » Select "OpenVPN Connect – OpenVPN App" » click Storage » click "Clear Cache".
  4. Check OpenVPN Connect app permissions. If any of these permissions required to use your device's features are disenabled, OpenVPN Connect might not work.
  5. Uninstall and reinstall OpenVPN Connect. If nothing else has worked, completely uninstall OpenVPN Connect then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing OpenVPN Connect not working


2. Fix OpenVPN Connect Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make OpenVPN Connect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to OpenVPN Connect not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, OpenVPN Connect may not be able to connect to the Internet when running in the background.

Reported Issues

— 3 years ago by Robin Swanepoel

Please cancel my OpenVPN Connect subscription

— 3 years ago by Lakshya

Hi, I would like to cancel my subscription for OpenVPN Connect. I have been trying for quite a while to reach them directly but I haven't found a way. Their page keeps redirecting me to PayPal's website but I hadn't used PayPal to subscribe. Alternatively, there was an option to subscribe using the debit card details. As soon as I realised I didn't need the vpn I tried to cancel it, but it's been very difficult and I finally found this website to help me cancel via email. Please get back to me soon. Thank you, Lakshya

— 3 years ago by Lakshya

I would like to cancel my subscription for OpenVPN Connect. I tired cancelling but it kept directing me to the PayPal website when I hadn't subscribed to the vpn through PayPal, I used the debit card details directly.

— 3 years ago by Rebecca Shaid

Hi! I'd like to cancel my subscription. Please let me know if this is possible.

More from the developer