Published by Robi Axiata Ltd on Oct 30, 2024

contact My Robi - Offers, Usage, More Chat with our AI-based My Robi Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with My Robi?



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Why chat with our AI My Robi Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of My Robi.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Thanks Developer.very very Disappointed!!! Unsatisfied with this app.Yesterday I bought Cinematic 5GB 50৳ for 30days from this robi app for the first time but still now it's not work! I am facing the problem is that data package is not working! but its already showing that running 5gb when i checked in mb check balance, Deducted 50৳ but no data package worked!!Your apps are very bad.

2. Also because of maximum high ranges values it's too much boring to search suitable short packages which I actually need.all good One thing is bad, it would have been better to show incoming calls, outgoing calls, and missed calls in the call history.

3. Now showing only outgoing calls.Robi is Advancing Every Service Considering the Quality of Customer Demand.

4. Including incoming calls in the call history and displaying the past 30 days in the charging summary would be beneficial.

5. It's becoming frustrating!World most 3rd class app ever.They have a special offer section which doesn't even work.It just shows you some good deal.But when you recharge to get them there will be nothing.

6. Why this has happened? can't I get those offer again? Please 😭I have been trying to log in to My Robi app since yesterday, but unfortunately, it is not sending me the OTP with each attempt.

7. I am a student so I need MB offer with low amount and long duration.The app is remarkable, boasting exceptional UX with visually captivating UI that's incredibly fast.

8. As like, I had purchased 69p/min+taxes call rate by recharging 21 bdt which validity was 5 days showing.

9. My phone's memory got full so I had to clean it and uninstall some apps and my robi app got uninstalled too.

10. Baaaad bad experience👎 Not using the app or the Sim anymore 👎👎My Robi app is a nice with amazing feature.

11. The problem is that I am not getting the offer's I was getting in previous version.

Steps to Troubleshoot & Fix My Robi Issues

1. Fix My Robi Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart My Robi: Restarting the app will resolve most errors.
  2. Update the My Robi App. Here is how:
    1. On Android goto PlayStore » Search for "My Robi" » Open My Robi - Offers, Usage, More » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Robi » click "UPDATE".
  3. Clear My Robi - Offers, Usage, More app cache: Clearing cached data will force your app to retrieve the latest data directly from My Robi servers.
    1. On Android, goto Settings » Apps » Select "My Robi - Offers, Usage, More" » click Storage » click "Clear Cache".
  4. Check My Robi app permissions. If any of these permissions required to use your device's features are disenabled, My Robi might not work.
  5. Uninstall and reinstall My Robi. If nothing else has worked, completely uninstall My Robi then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing My Robi not working


2. Fix My Robi Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make My Robi be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to My Robi not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, My Robi may not be able to connect to the Internet when running in the background.

Reported Issues

— 1 year ago by Sormila Akter

I want to delete my Robi Account permanently so kindly help me to get rid of this problem. It was a honor to being a part of Robi family. Hope you understand me and my problem

— 2 years ago by Nizam Uddin

01814797064

— 2 years ago by mra mamun

another robi sim primary add please oun account deleted

— 3 years ago by Md ashadul

How To Delete My Robi's Apps forom your Phone