Contact Earth Viewer Customer Service

Why should I report an Issue with Earth Viewer?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of H21 lab to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. There is no guarantee for the availability of the downloaded data and the application also works without internet connectivity.

2. Application is distributed as local image viewer which is accessing public available content from internet on behalf of user.

3. CCI data has been obtained using Climate Reanalyzer ( ), Climate Change Institute, University of Maine, USA.

4. Animated planet Earth with live weather, satellite data, global forecast and historical data.

5. All METEOSAT images shown in the application are subject to EUMETSAT copyright.

6. Application visualizes also data-sets useful for Global warming monitoring.

7. For all SSEC images provided courtesy of University of Wisconsin-Madison Space Science and Engineering Center.

8. For all NASA GOES images credit to NOAA-NASA GOES Project.

9. On some devices application will not launch and crash report is seen.

10. Application use OpenGL ES 2. 0 and extensive pixel shader with multitexturing.

11. For all MTSAT images credit to Japan Meteorological Agency.

1. Remembering the earth's axis angle? No, get the answer and enjoy the app even more! 73 es good DXHonestly it would be better if you could search locations on earth like zoom into earth and see buildings and stuff, but all you can do is zoom into the earth infinitly close.

2. Very useful app.Amazing app ,just proves how much technology has advanced, 20 years ago you would have dreamed of a app like this on a phone👍Endoscopy of the bulb!!! Terrain Map+Night Earth! Earth's diff.

3. Updated 7/2022 - some data are unavailable (ssec infrared, ssec water vapor...) Still missing Setup and key-colour bar.

4. Thanks.It was cool but I had no idea what to do and it doesn't even give you an intro of what to do and I also had no idea what the buttons ment, also some buttons look like they are the same.Jet stream seems to be working after update.

5. Beautiful display of huge amount of different data!!! What is desperately missing is the color-key for their interpretation.

6. All data gone...Very very nice! By the way X planet is a a reset or restore.

7. 4 star rating.I had originally just wanted live jetstream information but the other features are a real bonus.

8. Check out the entire planet with a stroke of a finger! Well done!Great idea.

9. ( Especially the polar vortex part aka jet streams) ..can setting of specific dates be also added.

10. Give the app a chance as there is a lot of data /code going on here.

11. 21-3-2023 - after today's update, doesn't work at all.

1. Fix Earth Viewer Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Earth Viewer: Restarting the app will resolve most errors.
2. Update the Earth Viewer App. Here is how:
   1. On Android goto PlayStore » Search for "Earth Viewer" » Open Earth Viewer » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Earth Viewer » click "UPDATE".
3. Clear Earth Viewer app cache: Clearing cached data will force your app to retrieve the latest data directly from Earth Viewer servers.
   1. On Android, goto Settings » Apps » Select "Earth Viewer" » click Storage » click "Clear Cache".
4. Check Earth Viewer app permissions. If any of these permissions required to use your device's features are disenabled, Earth Viewer might not work.
5. Uninstall and reinstall Earth Viewer. If nothing else has worked, completely uninstall Earth Viewer then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Earth Viewer not working

2. Fix Earth Viewer Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Earth Viewer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Earth Viewer not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Earth Viewer may not be able to connect to the Internet when running in the background.