Contact My Grapevine Customer Service

Why should I report an Issue with My Grapevine?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Municipal Media Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. We love the reminders for city events and the recycling/trash pickup.Great!I love that I can quickly determine if a holiday impacts my pickup day, and what days they pick up particular items.

2. The app is easy to use and has all the information i typically need for the city.Handy app if you live in Grapevine Tx.I am so happy for this app.

1. Fix My Grapevine Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My Grapevine: Restarting the app will resolve most errors.
2. Update the My Grapevine App. Here is how:
   1. On Android goto PlayStore » Search for "My Grapevine" » Open My Grapevine » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Grapevine » click "UPDATE".
3. Clear My Grapevine app cache: Clearing cached data will force your app to retrieve the latest data directly from My Grapevine servers.
   1. On Android, goto Settings » Apps » Select "My Grapevine" » click Storage » click "Clear Cache".
4. Check My Grapevine app permissions. If any of these permissions required to use your device's features are disenabled, My Grapevine might not work.
5. Uninstall and reinstall My Grapevine. If nothing else has worked, completely uninstall My Grapevine then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My Grapevine not working

2. Fix My Grapevine Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My Grapevine be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My Grapevine not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My Grapevine may not be able to connect to the Internet when running in the background.