Contact ABCmouse Customer Service

Why should I report an Issue with ABCmouse – Kids Learning Games?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Age of Learning, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. ABCmouse is the award-winning learning program that covers reading, math, art, music, and more for kids ages 2 to 8.

2. Created by teachers and education experts, it has 10,000+ exciting Learning Activities for children at all academic levels. • Used in more than 70,000 classrooms and in nearly half of all U. S.

1. (The app is free but the service is not, and if the app doesn't work then the program is useless).Cancelled during the trial period primarily because the app runs very slowly (can take up to 30 seconds between screens, at which point my toddler loses interest or gets frustrated).

2. And it's so affordable!I usually don't write reviews but man has this experience been frustrating! I signed up for ABCmouse due to the corona virus to get the kids learning something while they're at home quarantining and it has been a nightmare! The main issue is that the app consistently freezes.

3. Frozen again! Not sure if you understand exactly how frustrating it is to have a 3 and a 5 year coming to you every 5 minutes screaming "It's not working again!" especially when you yourself are working from home or in a meeting.

4. During the registration be aware that after confirming your package ( month or year subscription) they continue to ask you if you'd like to "upgrade" for additional charges.

5. Lastly not being able to sell unused items bought with ticketsWhile the content is decent for the price you (and millions of others) are paying, you'd think the app would run way smoother.

6. They made it so complex and built it so poorly that it's very difficult to navigate, it loads terribly slowly, and it often freezes or some aspects don't work.

7. The fix for that shouldn't be uninstall and reinstall it should be a preventative measure.What happened? Have used this for a year, at least, for my daughter has been great.

8. I was asked if I wanted to "upgrade" to $59 a year instead of $12.99 per month and accepted, but it charged me for both! And then it asked me to upgrade for $20 more for the assessment.

9. That, plus the fact that you are bombarded with requests to upgrade just made ABC Mouse feel like a money grab.

10. The app is "free" but when you open it you have to sign up for 30 day free subscription and reading into it will automatically renew each month unless you unsubscribe and charge you.

11. I was disappointed and after searching I didn't find anywhere in print that the subscription would cost money.

1. Fix ABCmouse Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ABCmouse: Restarting the app will resolve most errors.
2. Update the ABCmouse App. Here is how:
   1. On Android goto PlayStore » Search for "ABCmouse" » Open ABCmouse – Kids Learning Games » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ABCmouse » click "UPDATE".
3. Clear ABCmouse – Kids Learning Games app cache: Clearing cached data will force your app to retrieve the latest data directly from ABCmouse servers.
   1. On Android, goto Settings » Apps » Select "ABCmouse – Kids Learning Games" » click Storage » click "Clear Cache".
4. Check ABCmouse app permissions. If any of these permissions required to use your device's features are disenabled, ABCmouse might not work.
5. Uninstall and reinstall ABCmouse. If nothing else has worked, completely uninstall ABCmouse then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ABCmouse not working

2. Fix ABCmouse Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ABCmouse be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ABCmouse not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ABCmouse may not be able to connect to the Internet when running in the background.