Published by Department of Defense (MC&FP) on Jul 5, 2024

Report an issue with My Military OneSource.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with My Military OneSource?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Department of Defense (MC&FP) to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact My Military OneSource image 1 contact My Military OneSource image 2

About My Military OneSource

1. Free to download, the My Military OneSource app connects you quickly and easily to support to help navigate the MilLife. 24/7 access to powerful tools from the DOD is in your hands anytime, anywhere — to enhance your well-being and resilience. • Personalized support: Get quickly to the information that applies to you.

2. It was developed to provide support for service members from the Army, Navy, Marine Corps, Air Force, Coast Guard, National Guard and Reserves, their military spouses, immediate family members, survivors and other members of the military community.

3. Military Community and Family Policy is the office of the Department of Defense that addresses quality-of-life issues to help service members and their families live their best military lives.

4. This app offers service members, military families and survivors a fast, 24/7 gateway to personalized military benefits, access to experts, guides to the MilLife and much more.

5. Benefits cards deliver topline information to help you review quickly. • Favorite content: Reconnect quickly to favorite information you want to keep handy. • Fast connect: One touch can put you in contact with live, expert support. • CONNECT TO SUPPORT: One touch can put you in contact with live expert support by phone call or live chat.

6. Choose service member, military spouse or family member, service branch and installation to get the most relevant results. • “Just ask” search: What can we do for you today? Housing help? Travel allowances?

7. MC&FP offers a suite of programs, tools and services – including My Military OneSource – that connect the military community to resources they can use every day, from relocation planning and tax services to confidential non-medical counseling and spouse employment.

8. Your search results are delivered based on your information. • MilLife guides: Get “must-know” information about the military life on dozens of topics from PCS to managing finances, relationships to recreation, spouse careers to Space-A.

9. Guides include articles, benefits, tools and ways our team of experts can help. • Benefits: Find, learn, and manage the benefits available to you through service. View all or by category.

10. Department of Defense and Military Community and Family Policy.

11. The My Military OneSource app comes from the U. S.

My Military OneSource Customer Insights

1. I've had to delete and reinstall multiple times.I tried to speak with suicide representatives but it just kept taking me to bots and I'm like over here literally trying look for help, can't trust the military because I feel like I'm more of a number than a person to them #22adayThis One Is The One I really like I hope to see it forever!The backbone of every american and this app should work overtime to stop any acts of terrorism in the states- thivary - hacking-or just any wrong doing online and dont wait to build a case like the police? We are military we are the case the judge the everything .

2. It's frustrating to use this.....Keeps crashing and every time I click on a page it drops the pageYep... Pretty much military garbage... Tells you how to deal with the garbage, but doesn't help you find the positive... I was just looking for things to maybe help my kids through the holidays, but just made me feel worse about being away again...Once I can get in, it works fine.

3. put an end to the fiture or any future wrong doing right there on the spot handle it、It has horrible overlays and The fps needs to be updated to a better rate it's really blurry.Trash.... No experience.

4. It will work the second time you repeat your selections, lather rinse repeat.

5. It suddenly force closes when you select an option.

6. Force closes - what happened to this app.

7. However after the first use it messes up and won't open again.

Steps to Troubleshoot & Fix My Military OneSource Issues

1. Fix My Military OneSource Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart My Military OneSource: Restarting the app will resolve most errors.
  2. Update the My Military OneSource App. Here is how:
    1. On Android goto PlayStore » Search for "My Military OneSource" » Open My Military OneSource » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Military OneSource » click "UPDATE".
  3. Clear My Military OneSource app cache: Clearing cached data will force your app to retrieve the latest data directly from My Military OneSource servers.
    1. On Android, goto Settings » Apps » Select "My Military OneSource" » click Storage » click "Clear Cache".
  4. Check My Military OneSource app permissions. If any of these permissions required to use your device's features are disenabled, My Military OneSource might not work.
  5. Uninstall and reinstall My Military OneSource. If nothing else has worked, completely uninstall My Military OneSource then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing My Military OneSource not working


2. Fix My Military OneSource Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make My Military OneSource be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to My Military OneSource not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, My Military OneSource may not be able to connect to the Internet when running in the background.

Reported Issues