Contact My Health Records Customer Service

Why chat with our AI My Health Records Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of My Health Records.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Still waiting on test results... very disappointing...Worst app ever! Not user friendly! I'll just wait for the phone call about my mandatory Covid-19 test results!Doctor said I had to have the app but made rhings easier and gave me my own set of records I could look at anytimeNot good.

2. Although, the young man was helpful and pleasant unlike his counterpart co-worker.Quick. Everyone was very professional and kind.Quick view for patients, good app.I've tried over & over.

3. The app does not work i did everything it says to do and everything is put my body in it says incorrect password.

4. If you work with the public, you need to have people skills.

5. So how am I suppose to get the temporary password if I can't get the app to openThis app isn't working properly and should be removed.

6. To rude to work with the public.

7. The lady waited on me this morning was rude and impatient.

8. She treated me like homeless person needing help.

9. I've tried several times and no success.

10. Not great for a new business.

1. Fix My Health Records Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My Health Records: Restarting the app will resolve most errors.
2. Update the My Health Records App. Here is how:
   1. On Android goto PlayStore » Search for "My Health Records" » Open My Health Records » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Health Records » click "UPDATE".
3. Clear My Health Records app cache: Clearing cached data will force your app to retrieve the latest data directly from My Health Records servers.
   1. On Android, goto Settings » Apps » Select "My Health Records" » click Storage » click "Clear Cache".
4. Check My Health Records app permissions. If any of these permissions required to use your device's features are disenabled, My Health Records might not work.
5. Uninstall and reinstall My Health Records. If nothing else has worked, completely uninstall My Health Records then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My Health Records not working

2. Fix My Health Records Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My Health Records be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My Health Records not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My Health Records may not be able to connect to the Internet when running in the background.