Published by TOP Blockchain Crypto Wallet Exchange App Ltd

Report an issue with BitVPN.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with BitVPN - Fast VPN Proxy Master?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of TOP Blockchain Crypto Wallet Exchange App Ltd to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

BitVPN Customer Insights

1. I have encountered almost no issues with workability, having no issues with figuring how to adjust settings or make changes.A short review but I had it on for 24 hours straight and didn’t drop connection.

2. To choose a VPN, always security, reliability, and privacy are on top of my list , specially once I travel to Middle East, Latin America, and South East countries.

3. Incredible! I’ve used other VPN apps that dropped connection in about three hours.

4. The product is intuitive and works !I am in China for vacation and I needed VPN to access Instagram, discord, Pokémon go, etc.

5. From running Pandora, Netflix, emails, data calls and more absolutely a break though in performance from other VPNs.I had another VPN app that stopped functioning.

6. Thank you so much for the great and free VPN :)Due to nature of my business, I have to travel to different countries.

7. Have used this VPN across multiple devices globally for work for many times now ! It’s a solid product and I’ve never had a moment of downtime .

8. First of all, I'm a blind person and I require screen reader, and whenever I try to connect your application is not screen reader friendly.

9. It takes all the guesswork and configuration out of it, even automatically finding the best server for you, while allowing you set your own as well.Works great from this locations.

10. I downloaded it opened it and connected without a time restriction on how long it stays on or how long I can use it easy as that.

11. If your looking for a free vpn, this is your best bet!This was the third VPN service I tried and I picked it because it was the absolute easiest to install.

Steps to Troubleshoot & Fix BitVPN Issues

1. Fix BitVPN Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart BitVPN: Restarting the app will resolve most errors.
  2. Update the BitVPN App. Here is how:
    1. On Android goto PlayStore » Search for "BitVPN" » Open BitVPN - Fast VPN Proxy Master » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BitVPN » click "UPDATE".
  3. Clear BitVPN - Fast VPN Proxy Master app cache: Clearing cached data will force your app to retrieve the latest data directly from BitVPN servers.
    1. On Android, goto Settings » Apps » Select "BitVPN - Fast VPN Proxy Master" » click Storage » click "Clear Cache".
  4. Check BitVPN app permissions. If any of these permissions required to use your device's features are disenabled, BitVPN might not work.
  5. Uninstall and reinstall BitVPN. If nothing else has worked, completely uninstall BitVPN then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing BitVPN not working


2. Fix BitVPN Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make BitVPN be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to BitVPN not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, BitVPN may not be able to connect to the Internet when running in the background.

Reported Issues