Published by VNG Online

contact GoTiengViet 2 Chat with our AI-based GoTiengViet 2 Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with GoTiengViet 2?



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Why chat with our AI GoTiengViet 2 Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of GoTiengViet 2.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Mặc dù đã thử cài đặt lại và tắt mở nút chuyển đổi ngôn ngữ nhưng vẫn không gõ được Tiếng Việt trong hai app trên.Sao đi đâu cũng gặp la bàn vậy @@.

2. Bỏ dòng cập nhật đi giùm.Update xong muốn del liền vậy chứ.. trả phiên bản cũ lại đây.good hết nhưng bỏ dòng cập nhật phiênbản labàn là ok.

3. Please give us back gotiengvietSau khi cập nhật phiên bản mới, tôi không gõ được Tiếng Việt ở GG Chrome và Mp3 Zing.

4. Great to be able to switch between English and Vietnamese, easy to see keyboard!Kept on being corruptedThe bestNew update: i hate labankey.

5. Nghe thấy tên là đã ác cảm.

Steps to Troubleshoot & Fix GoTiengViet 2 Issues

1. Fix GoTiengViet 2 Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart GoTiengViet 2: Restarting the app will resolve most errors.
  2. Update the GoTiengViet 2 App. Here is how:
    1. On Android goto PlayStore » Search for "GoTiengViet 2" » Open GoTiengViet 2 » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GoTiengViet 2 » click "UPDATE".
  3. Clear GoTiengViet 2 app cache: Clearing cached data will force your app to retrieve the latest data directly from GoTiengViet 2 servers.
    1. On Android, goto Settings » Apps » Select "GoTiengViet 2" » click Storage » click "Clear Cache".
  4. Check GoTiengViet 2 app permissions. If any of these permissions required to use your device's features are disenabled, GoTiengViet 2 might not work.
  5. Uninstall and reinstall GoTiengViet 2. If nothing else has worked, completely uninstall GoTiengViet 2 then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing GoTiengViet 2 not working


2. Fix GoTiengViet 2 Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make GoTiengViet 2 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to GoTiengViet 2 not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, GoTiengViet 2 may not be able to connect to the Internet when running in the background.

Reported Issues

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