Contact BetterSleep Customer Service

Why should I report an Issue with BetterSleep: Sleep tracker?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Ipnos Software to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It glitches and skips and just stops automatically in the middle of the night and it takes forever to load my playlistsLove the app and all of the sounds and all of the prerecorded meditations and hypnosis tracks with the choice of listening to different people.

2. it gives you an option for a playlist or to have multiple meditations at a time so if you choose a short option like a 7 minute or a 14 minute meditation you can't have it automatically switch to a longer meditation automatically! the screen freezes to where wording is over top of options you need to pick, like shutting off the alarm.

3. I need to seek something more reliable.I purchased thisapp years ago and had access to many of the sounds and could play the sounds I'm the background.

4. They're not helpingThere was a slight break in the audio when it loops, but CS responded about the loop correction setting, which fixed the problem! But now I've noticed that this app is guzzling battery like crazy! I only use it overnight while plugged in.

5. When they updated it, they changed it to a subscription and I lost access to many of those sounds and background play.

6. Totally understand that the makers have to keep the app going somehow, there also is a week long free trial that definitely allows you to see the amazing features, however with all the subscription services, apps, ect.

7. I really love the many choices available to me in the app; a variety of music, sounds, and my favorite the immersive soundscaped stories.

8. The only constructive advice I could give is the navigation of the library of choices can at times get jumbled and lost with, in my personal opinion, no real organization or structure to be able to come back to each time the app is used.

9. I may end up kicking one of my TV subscriptions for this app!!I have always struggled with falling asleep my mind constantly going unless I listen to music or audiobooks I'd listen to hundreds of times.

10. They relax me and help me drift easily off to sleep.Very glitchy! Stops at night often.

11. Random restarts in the middle of the night that turn off the alarm.

1. Fix BetterSleep Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BetterSleep: Restarting the app will resolve most errors.
2. Update the BetterSleep App. Here is how:
   1. On Android goto PlayStore » Search for "BetterSleep" » Open BetterSleep: Sleep tracker » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BetterSleep » click "UPDATE".
3. Clear BetterSleep: Sleep tracker app cache: Clearing cached data will force your app to retrieve the latest data directly from BetterSleep servers.
   1. On Android, goto Settings » Apps » Select "BetterSleep: Sleep tracker" » click Storage » click "Clear Cache".
4. Check BetterSleep app permissions. If any of these permissions required to use your device's features are disenabled, BetterSleep might not work.
5. Uninstall and reinstall BetterSleep. If nothing else has worked, completely uninstall BetterSleep then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BetterSleep not working

2. Fix BetterSleep Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BetterSleep be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BetterSleep not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BetterSleep may not be able to connect to the Internet when running in the background.