Contact MapGenie Customer Service

Why should I report an Issue with MapGenie: Borderlands 3 Map?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Map Genie to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If they had the whole planet view as an option on a drop down menu where u could also JUST pick one area to look at (i.e. seeing JUST devil's razor on a page instead of the entirety of Pandora) it would allow you to zoom in better and allow for easier orientation.A helpful aid to those who seek to complete challenges, or just need some added assistance in finding certain locations.

2. Other then that, great app.I'd give it 4.5 if i could! My only 2 "complaints", like ppl have mentioned if it could be separated into the individual maps instead of each planet, also maybe a brief description of how it works, for example, Lectra City shows two parts, it took me awhile to realize that the smaller part to the left was actually the lower section.

3. Nice job.Amazing resource especially for trying to 100% your maps! Only complaint is I wish there was an option to have all the sections of planets in their own tabs instead of having to zoom around on the entire planet on one page.

4. Each pinpoint gives a little detail about the location (how to get a chest, what a boss drops, etc).Easy and very helpful, a little confusing with thousands of icons, just turn them off and you only see the ones you want.

5. Worth every penny!This could have been better, if, there's like a specific weapon drop for the enemies and the app actually shows the location on a video format...how to get there and who to farm for this specific drop.

6. That being said, I do recommend this app.Great app which tells me where all the hidden red chests and other things I might have missed are.

7. Specifically, I refer to Eridium and Eridium chests, whereas their locations seem to be randomized.

8. It would seem easier in my opinion to only have say The Splinterlands be it's own section and you can look over that and not have to zoom in to that area with all the other in the same map.

9. It would be much slicker if I didn't have to select which items the maps were showing every single time I start it up.

10. #2: eridium and eridium chests as both are not always in the same location, the chests and chunks of eridium move around the map.

11. Pro users, which is 1 payment of $4.99 if done on the actual site, have unlimited locations to track.

1. Fix MapGenie Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MapGenie: Restarting the app will resolve most errors.
2. Update the MapGenie App. Here is how:
   1. On Android goto PlayStore » Search for "MapGenie" » Open MapGenie: Borderlands 3 Map » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MapGenie » click "UPDATE".
3. Clear MapGenie: Borderlands 3 Map app cache: Clearing cached data will force your app to retrieve the latest data directly from MapGenie servers.
   1. On Android, goto Settings » Apps » Select "MapGenie: Borderlands 3 Map" » click Storage » click "Clear Cache".
4. Check MapGenie app permissions. If any of these permissions required to use your device's features are disenabled, MapGenie might not work.
5. Uninstall and reinstall MapGenie. If nothing else has worked, completely uninstall MapGenie then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MapGenie not working

2. Fix MapGenie Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MapGenie be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MapGenie not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MapGenie may not be able to connect to the Internet when running in the background.