Contact Super VPN Customer Service

Why should I report an Issue with Super VPN—Hotspot Shield Proxy?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of AnchorFree GmbH to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This automatic turn on seems like a cheap and really annoying way to try and push ads on to the user.I have used this app for years and it has always been reliable, but now since the latest update it turns itself on without me knowing until I lose connection to whatever I was in the middle of, this gets really irritating as it seems to mainly turn on when I unlock/lock my phone or open any apps, which drains the battery from my phone.

2. On top of that, the app starts on a screen telling you to buy the premium service, with a 7 day trial and a $70 ANNUAL FEE, and the X button to choose the free version is small and bright grey on a white background, very misleading design.Seems to work well most of the time.

3. Every time I switch apps, I have to watch an ad and watch a 5 second screen tell me that "my session is is ready to proceed." Even just swiping down to look at my notifications, if there is a snapchat notification, I get an ad.

4. After pressing the start button, it takes a relatively long time to search for the server, which is a bit annoying because after pressing the start button, the server search should start immediately.

5. Please follow up, thank you very much.It is good and mostly has a stable connection where I'm located with premium subscription(which can't say the same for a lot of other vpns).

6. I've had a frustrating experience using Hotspot Shield: - It doesn't reconnect after switching between Wifi/LTE networks, even though I've enabled the setting.

7. - The app often gets stuck on "Disconnecting" with a black screen when changing networks, and the only fix is to restart the phone.Many thanks to the creators of this VPN.

8. - Split tunneling doesn't work; not only do apps not connect directly, but they stop working altogether.

9. Just recently with the latest update, there are a lot more disruptive adds every time you open an app.Honestly, the VPN in itself is pretty good.

10. I'm sure someone with enough Tech knowhow time and reason could figure out who it is, but as way of hiding your browsing habits, from third party trackers, this is it.

11. The VPN is great but this is seriously annoying, if you don't need it on other versions of the service then there's no excuse here.

1. Fix Super VPN Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Super VPN: Restarting the app will resolve most errors.
2. Update the Super VPN App. Here is how:
   1. On Android goto PlayStore » Search for "Super VPN" » Open Super VPN—Hotspot Shield Proxy » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Super VPN » click "UPDATE".
3. Clear Super VPN—Hotspot Shield Proxy app cache: Clearing cached data will force your app to retrieve the latest data directly from Super VPN servers.
   1. On Android, goto Settings » Apps » Select "Super VPN—Hotspot Shield Proxy" » click Storage » click "Clear Cache".
4. Check Super VPN app permissions. If any of these permissions required to use your device's features are disenabled, Super VPN might not work.
5. Uninstall and reinstall Super VPN. If nothing else has worked, completely uninstall Super VPN then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Super VPN not working

2. Fix Super VPN Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Super VPN be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Super VPN not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Super VPN may not be able to connect to the Internet when running in the background.