Contact NYS ENX Customer Service

Why should I report an Issue with NYS ENX?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of New York State Department of Health to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Now, it only seems to serve as an exposure tracker, which relies on people who test positive to be using the app and reporting on the app - I guess that very few people do this, and if I'm right, that renders the app useless.They've completely removed the only feature of the app I used, which was the ability to easily follow the current case numbers and positivity rates of COVID where I live and where my parents live.

2. I feel this is an unnecessary security risk and that using cell tower triangulation is just as effective and requires less battery to operate.The main draw of this app had been access to recent COVID-19 stats by county, an immensely helpful feature.

3. I tried the exposure notifications but never got a hit in months and months of living in Manhattan, so I eventually turned it off - that part seems useless and now it's the only thing left.I like the idea of an app like this a lot.

4. It used to show percentage cases by county, and with no notification or explanation that has been removed & replaced by an entirely different app under the guise of an "upgrade".

5. (Lots of incessant warnings if you turn off Bluetooth though.) Even when I got sick and added my info, no one in my circle said they got a notification.Decent information, but not nearly enough, which is fine considering that is a secondary function.

6. Fix that issue, and I will reinstall.The recent redesign removed a key feature: graphs of COVID test positivity rates by county.

7. All it does is the exposure notifications, which requires bluetooth for sensing other devices within range.

8. However, the stats on the old home screen for the mass sharing of data from a trusted public health source were the main feature.

9. At least be honest and tell us if you're retiring the old app, don't just drop this thing with a different icon on our phones so we think we've been hacked.

10. I did not use that feature and have no plan to start, and so this new app is useless to me.I'm getting skeptical that this is working properly.

11. This app is perfect in theory, though a significant amount of the population would have to download it, and keep bluetooth on, to see benefits.

1. Fix NYS ENX Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart NYS ENX: Restarting the app will resolve most errors.
2. Update the NYS ENX App. Here is how:
   1. On Android goto PlayStore » Search for "NYS ENX" » Open NYS ENX » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NYS ENX » click "UPDATE".
3. Clear NYS ENX app cache: Clearing cached data will force your app to retrieve the latest data directly from NYS ENX servers.
   1. On Android, goto Settings » Apps » Select "NYS ENX" » click Storage » click "Clear Cache".
4. Check NYS ENX app permissions. If any of these permissions required to use your device's features are disenabled, NYS ENX might not work.
5. Uninstall and reinstall NYS ENX. If nothing else has worked, completely uninstall NYS ENX then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing NYS ENX not working

2. Fix NYS ENX Server issues & Internet Connection

1. Check network connection: An unstable Internet will make NYS ENX be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to NYS ENX not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, NYS ENX may not be able to connect to the Internet when running in the background.