Published by California Department of Motor Vehicles

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with CA DMV?



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Why chat with our AI CA DMV Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of CA DMV.
  3. Skip support wait times and emailing back and forth. Get help immediately.



What users are saying

1. This would reduce foot traffic and eliminate useless time wasted sitting in the waiting areaPayment screen was jacked up and took several tries to unsquish (for a lack of better words) the text and entry boxes so I could finish my transaction.

2. Lack of variety, not very useful.So it won't process any renewals with Master Card I've tried two different master cards & got plenty to cover my vehicle renewal but it keeps saying declined than I reopened the App and I can't find the "Cart" to go back to try and pay again.

3. I would like to see a feature where they broadcast the waiting numbers so people dont have to sit and wait for 3 hours+ and can be notified when their number is close.

4. I also had the same issue when just using their website.I downloaded this to fill out the expedited check-in information sheet they give you in line and there was no place to scan the code on the paperwork.

5. Now all we need is an app that will connect to the monitor that is used in the DMV offices that will relay or post the next number (person) that is called to go to the next window.

6. The "app" gives a "funds not available" error message (and did with 3 different cards, all of which have more than sufficient funds).

7. Sure i can see but your eyes get tired and strained having to watch it for 90 minutes until your number us called.

8. I lost my hearing when I was 26 and I can't hear the numbers being called.

9. Accommodation?I have been trying to access the online services for over a month to schedule my daughter's behind the wheel.

10. When I click on the get in line feature, it just shows a blank page.

11. Like the TUNITY app...it links to the monitor and you can hear the numbers or better hear AND see.

Steps to Troubleshoot & Fix CA DMV Issues

1. Fix CA DMV Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart CA DMV: Restarting the app will resolve most errors.
  2. Update the CA DMV App. Here is how:
    1. On Android goto PlayStore » Search for "CA DMV" » Open CA DMV » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CA DMV » click "UPDATE".
  3. Clear CA DMV app cache: Clearing cached data will force your app to retrieve the latest data directly from CA DMV servers.
    1. On Android, goto Settings » Apps » Select "CA DMV" » click Storage » click "Clear Cache".
  4. Check CA DMV app permissions. If any of these permissions required to use your device's features are disenabled, CA DMV might not work.
  5. Uninstall and reinstall CA DMV. If nothing else has worked, completely uninstall CA DMV then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing CA DMV not working


2. Fix CA DMV Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make CA DMV be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to CA DMV not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, CA DMV may not be able to connect to the Internet when running in the background.

Reported Issues

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