Published by Innovation lab

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Remote Android TV?



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  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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  3. Skip support wait times and emailing back and forth. Get help immediately.



What users are saying

1. Giving it 4stars as it's way way cleaner than most remote apps out there, and has some much needed features the standard android tv remote lacks.Is it possible to implement an easier way to switch between devices? Now I have to slide the side menu, connections, disconnect, chose the other device.

2. The layout and inagery is consistent with my physical remote, which I like but I am surprised to find there is no Mute key available :/My "Chromecast with Google TV" device is on a network that doesn't broadcast its ssid, and the app couldn't find it.

3. Thanks.Connection to Skyworth TV was temperamental, and it doesn't seem like the helper installed on the TV is working, as I can't see any of the apps in the remote, and an install helper dialog keeps popping up.

4. I have multiple Android TV devices at home, and your remote app is the only one that features volume control.Hi Technical team, its awesome application.. but please resolve this issue.

5. You need to uninstall updates by going to settings, then apps, and finding the Android TV Remote app there.

6. However i don't want features like built in youtube, tv guide, tv channels, tv recommendations, i already have YouTube on my phone and tv, please provide 'only remote' option in settings which turns off everything else except the remote.

7. Request to developers to fix these two issues.Works better than google's tv remote app, has power button, volume control etc.

8. The problem is due to an update to the Android TV Remote partner app that is preinstalled on every Android TV (Mine is a Blaupunkt TV).

9. Also the wheel keeps spinning if i go into applications tab, and there are no apps listed, i think its trying to update apps list from tv but its taking wayyy too longI think that the app works well, I like the available features and lack of ads.

10. Default Android Tv Remote app stay connected.

11. D pad buttons are very small as compared to default Android Tv Remote.

Steps to Troubleshoot & Fix Remote Android TV Issues

1. Fix Remote Android TV Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Remote Android TV: Restarting the app will resolve most errors.
  2. Update the Remote Android TV App. Here is how:
    1. On Android goto PlayStore » Search for "Remote Android TV" » Open Remote Android TV » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Remote Android TV » click "UPDATE".
  3. Clear Remote Android TV app cache: Clearing cached data will force your app to retrieve the latest data directly from Remote Android TV servers.
    1. On Android, goto Settings » Apps » Select "Remote Android TV" » click Storage » click "Clear Cache".
  4. Check Remote Android TV app permissions. If any of these permissions required to use your device's features are disenabled, Remote Android TV might not work.
  5. Uninstall and reinstall Remote Android TV. If nothing else has worked, completely uninstall Remote Android TV then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Remote Android TV not working


2. Fix Remote Android TV Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Remote Android TV be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Remote Android TV not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Remote Android TV may not be able to connect to the Internet when running in the background.

Reported Issues

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