Contact Bouygues Telecom Customer Service

Why should I report an Issue with Bouygues Telecom?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Bouygues Telecom to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Que vous soyez chez vous, quelque part en France, ou à l’étranger, avec la nouvelle application Bouygues Telecom vous suivez votre consommation en temps réel, où que vous soyez.

2. L’espace "Gérer ma Bbox" vous permet de personnaliser votre mot de passe WiFi et de le partager avec votre entourage.   Le contrôle du réseau vous permet aussi, de sécuriser et contrôler plus facilement l’accès internet de vos enfants.

3. Avec la nouvelle application Bouygues Telecom, vous pouvez vous identifier rapidement par reconnaissance faciale ou empreinte digitale.

4. Grâce à la nouvelle application Bouygues Telecom vous bénéficiez d’un accès direct à nos services d’assistance et à la messagerie instantanée. Téléphone égaré ?

5. Vous cherchez un nouvel abonnement, un forfait mieux adapté avec de nouveaux équipements et des options sur mesure ?   Notre boutique en ligne vous propose un choix varié et personnalisé.

6. Un service pratique, mobile, qui vous permet d’ajouter des recharges et des options, en fonction des variations de votre consommation.

7. Vous avez besoin de savoir ce qui est inclus dans votre forfait ou celui de vos proches ?

8. La nouvelle application Bouygues Telecom, tout-en-un, simple d’usage et proche de vous.

9. Vous avez un rendez-vous prévu avec un technicien ?

10. Et si besoin, vous avez également la possibilité de régler vos dernières factures.

11. L’Assistance mobile est là pour vous accompagner.

1. That you can't filter out.I have a problem with application to log in i have identity and Password its ok i have tried to google its working but in application not Work Whay i Don't know?Simple efficient and better than all the rest! I joined Bouygues after trying the one named after a colorful fruit, which was extremely dissatisfied with.

2. FOR GOD'S SAKE, HAVE YOU EVER EVEN TESTED ANYTHING? This is literally the worst app I have ever used.Hard to answer any review questions when the app simply doesn't work but "they're trying to fix it"! Doesn't tell you though till you've spent fu**ing valuable time entering your details.

3. In addition, attempts to reset the password don't work, with the message "Votre identifiant ou votre nom de famille n'est pas reconnu, veuillez verifier votre saisie" - even though the number and name are correct.

4. And yes, I speak French, but it would be helpful to add other languages; the web interface offers English as an option, but the app does not.

5. to make things worse, they keep spamming me with pure french calls, despite making it clear very politely i need to speak english.

6. how i wish this company is sued for violating contracts.Forced to download the app to declare a network incident to try to get an answer, which seems to be one of the things the app doesn't do.

7. Please don't go for it.I am facing lot of problems with bouygues mobile app like I can't change e- mail address, wifi password .

8. If the app does not support prepaid, it should - but if it does not, it should tell you instead of wasting your time.

9. I am a prepaid user (former B&YOU) and after logging in the app displays the message "L'espace client est actuellement indisponible.

10. Wanna chat with support? Cannot read their answers for hours (even though they do answer).

11. the company offers false discount promises, only to charge the full post contract rate and lock you in the contract.

1. Fix Bouygues Telecom Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Bouygues Telecom: Restarting the app will resolve most errors.
2. Update the Bouygues Telecom App. Here is how:
   1. On Android goto PlayStore » Search for "Bouygues Telecom" » Open Bouygues Telecom » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Bouygues Telecom » click "UPDATE".
3. Clear Bouygues Telecom app cache: Clearing cached data will force your app to retrieve the latest data directly from Bouygues Telecom servers.
   1. On Android, goto Settings » Apps » Select "Bouygues Telecom" » click Storage » click "Clear Cache".
4. Check Bouygues Telecom app permissions. If any of these permissions required to use your device's features are disenabled, Bouygues Telecom might not work.
5. Uninstall and reinstall Bouygues Telecom. If nothing else has worked, completely uninstall Bouygues Telecom then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Bouygues Telecom not working

2. Fix Bouygues Telecom Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Bouygues Telecom be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Bouygues Telecom not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Bouygues Telecom may not be able to connect to the Internet when running in the background.