Contact Customer Service

Why should I report an Issue with MOBILE-ALERTS?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of DATA INFORMATION SERVICES GmbH to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. All these questions will be answered in the future by the MOBILE ALERTS home monitoring system in this practical app in combination with various wireless sensors for your home.

2. The MOBILE ALERTS system can be expanded with many other wireless sensors as required.

3. Open the app, scan in the codes of the wireless sensors and you can access all the recorded data with your smartphone and check the current status of your home - anytime, anywhere.

4. Via the Internet connection and the gateway, the MOBILE ALERTS app enables you to call up all the information from your home on your smartphone anywhere in the world.

5. If these alarm limits are exceeded, the wireless sensors immediately report the fault to your smartphone and thus offer you the PLUS in security.

6. The sensors permanently monitor the current data and report malfunctions automatically and immediately via push notification to your smartphone, whereby greater damage can be avoided by targeted action.

7. The MOBILE ALERTS system can be used with many other IoT systems via the Conrad Connect IoT platform.

8. In addition to temperature monitoring, these provide additional data on air humidity, water temperature, leaking water, information on open and closed windows or doors and much more.

9. MOBILE ALERTS Starterkit MA 10001 Set) and an internet connection.

10. Once you have downloaded the permanently free MOBILE ALERTS app from the Appstore, it is immediately ready for use after installation thanks to Plug&Play.

11. Then insert batteries in the selected wireless sensors.

1. :( It could either be minimalist and sleek or comprehensive and interesting with lots of data, but unfortunately it's neither.Does what it says it will BUT three stars subtracted because there is seemingly no way of downloading my data as a csv file, even though some of the sample data has this functionality, and because there is no way of setting the frequency with which the data is updated; for some sensors and applications hourly would be plenty, why force the user to wade through reams of data? P.

2. The fact remains that allowing flexibility in data sensing rate would benefit you and us.Very useful app, have sensors installed at 2 homes and can check each from the other.

3. 2) Option to remove the ads at tje lower screen part, as I already purchased your sensors I think many customers would be happy and and it would promote your business.Plus: Older Android version supported.

4. The setup of the sensors is super easy though and works fine (very good concept behind that thing to back it up!).

5. Minus: Transfer sensors from other phone not works.

6. Inform yourself correctly before judging (not all sensors will show a graph, thanks to the API I wrote my own little app and got graphs there, so if that's what you're into, it's definitely working!).

7. But points to improve: 1) Option to download several days, or all 90 days, directly as CSV or Excel or Google sheets or similar file.

8. Push notifications not available, though, despite the "Info" option saying they are.

9. Two stars deducted though because of the terrible user experience UI wise!App interface is old-fashioned, clunky and weird.

10. It works well for that and tracks weather changes so I can make sure plants are protected or watered.App works well.

11. Since a while rain gauge info is visible in the app with a huge delay up to one week (and all consolidated on one day).

1. Fix Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart : Restarting the app will resolve most errors.
2. Update the App. Here is how:
   1. On Android goto PlayStore » Search for "" » Open MOBILE-ALERTS » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for » click "UPDATE".
3. Clear MOBILE-ALERTS app cache: Clearing cached data will force your app to retrieve the latest data directly from servers.
   1. On Android, goto Settings » Apps » Select "MOBILE-ALERTS" » click Storage » click "Clear Cache".
4. Check app permissions. If any of these permissions required to use your device's features are disenabled, might not work.
5. Uninstall and reinstall . If nothing else has worked, completely uninstall then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing not working

2. Fix Server issues & Internet Connection

1. Check network connection: An unstable Internet will make be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, may not be able to connect to the Internet when running in the background.