Contact Copernicus Sentinel Customer Service

Why should I report an Issue with Copernicus Sentinel?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of European Space Agency to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Users can, among other things, explore detailed 3D models of the satellites, see the last and next time they have been and will be over the user's location, move the satellites to the time of the last data transmission and smoothly move them back to their current location over the 3D globe.

2. ESA is developing a series of next-generation Earth observation missions, on behalf of the joint ESA/European Commission initiative Copernicus (previously GMES - Global Monitoring for Environment and Security).

3. The goal of the program is to replace current and older Earth observation missions, such as ERS and Envisat, which have reached or are close to reaching the end of their operational life span.

4. It lets users track the satellites in real-time, discover their key elements, read the latest news and learn more about their products.

5. The Sentinel App is a gateway to knowing the Copernicus Sentinel satellites.

6. Notifications can also be set to be warned when the satellites are flying by.

7. This will ensure a continuity of data so that there are no gaps in ongoing studies.

8. Each mission will focus on a different aspect of Earth observation, such as Atmospheric, Oceanic or Land monitoring, and the data will be of use in many applications.

1. If you want to see some building activities, like I have intended, that kind of stuff is not recognizable.It's a pretty cool app, for the most part...Could have more features that would allow you to get better viewing on certain things and places you would like to maybe...Impressive piece of software;should be more promoted on the era website; found by accident by one of my colleagues.GreatGenuinely good app, informative, works well, no ads or popups and very pleasant to use.

2. I was looking online to find out Sentinel 2 orbit paths for a project I'm planning over the summer, and this app is even better than I could expect! I'll use this in conjunction with the kml aqcuisition files to better plan and visualise when a Sentinel goes over.

3. I love this app.Not easy to use, kindly make tutorial how to use at least! Thx on advance.This app contains Sentinel satellite series information and descrip products.

4. Great work👌This app keeps crashing on my Huawei P30 Pro, please fix this on the next update, impossible to even open it without crashing 😠😠😠Thank you for fixing crashing issue.

5. You can monitoring satellite location in orbit.Life changing application and services, Thank you.

6. Maybe I'll give it a wave! It would be nice if you could select a location and it would tell you when it is next arriving/last arrived, in lieu of a notification of when it's overhead currently.

7. Otherwise, Thank you ESA!Fine app, but it has one big flaw, zoom is not good enough.

8. You can recognize really big objects, like bridges and larger.

1. Fix Copernicus Sentinel Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Copernicus Sentinel: Restarting the app will resolve most errors.
2. Update the Copernicus Sentinel App. Here is how:
   1. On Android goto PlayStore » Search for "Copernicus Sentinel" » Open Copernicus Sentinel » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Copernicus Sentinel » click "UPDATE".
3. Clear Copernicus Sentinel app cache: Clearing cached data will force your app to retrieve the latest data directly from Copernicus Sentinel servers.
   1. On Android, goto Settings » Apps » Select "Copernicus Sentinel" » click Storage » click "Clear Cache".
4. Check Copernicus Sentinel app permissions. If any of these permissions required to use your device's features are disenabled, Copernicus Sentinel might not work.
5. Uninstall and reinstall Copernicus Sentinel. If nothing else has worked, completely uninstall Copernicus Sentinel then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Copernicus Sentinel not working

2. Fix Copernicus Sentinel Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Copernicus Sentinel be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Copernicus Sentinel not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Copernicus Sentinel may not be able to connect to the Internet when running in the background.