Published by Colegio Oficial de Psicología de Castilla y León

Report an issue with COPCyL.
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Why should I report an Issue with COPCyL?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Colegio Oficial de Psicología de Castilla y León to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

COPCyL Customer Insights

Steps to Troubleshoot & Fix COPCyL Issues

1. Fix COPCyL Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart COPCyL: Restarting the app will resolve most errors.
  2. Update the COPCyL App. Here is how:
    1. On Android goto PlayStore » Search for "COPCyL" » Open COPCyL » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for COPCyL » click "UPDATE".
  3. Clear COPCyL app cache: Clearing cached data will force your app to retrieve the latest data directly from COPCyL servers.
    1. On Android, goto Settings » Apps » Select "COPCyL" » click Storage » click "Clear Cache".
  4. Check COPCyL app permissions. If any of these permissions required to use your device's features are disenabled, COPCyL might not work.
  5. Uninstall and reinstall COPCyL. If nothing else has worked, completely uninstall COPCyL then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing COPCyL not working


2. Fix COPCyL Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make COPCyL be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to COPCyL not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, COPCyL may not be able to connect to the Internet when running in the background.

Reported Issues