Published by Cecotec on Jan 13, 2025

contact Conga S3090 Chat with our AI-based Conga S3090 Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Conga S3090?



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Why chat with our AI Conga S3090 Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Conga S3090.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. - Trying to use the local wifi of the machin, I actually screw the wifi on my phone! After it finally successfully mapped the floor, it actually lost its base, and trying to map the floor again wrong way!Had to attempt connection multiple times until it worked, then the app would lose connection with the robot and would only regain it once I closed and reopened the app.

2. The app loses connection after a few seconds.The robot does not connect with the 2.4gh wifi network.

3. In overhaul it's fine and the house stays very clean, being honest 8/10 clean BUT it's great to clean just a bit once in a while to get de 10/10.It is very difficult to use the app as it has problems to connect.

4. It also doesn't work with Alexa.absolute trash, cant even create an account bc the app losses connection constantlyWorks fine for me.

5. Finally, a week later, the app completely refused to connect to the robot, and when I tried uninstalling it and reinstalling it again to attempt to fix it, it will not even finish installing properly.

6. Just download the app, SET YOUR MODEM/ROUTER TEMPORARILY TO 2.4GHZ ONLY OR CONNECT TO IT MANUALLY FOR THE LOVE OF GOD, register, add robot, update firmware through the app and you're good to go.

7. If robot gets stuck or battery finishes and it hasn't done all the cleaning it will reset and lose the scan.

8. - When using 2 different phones with an account, it seems not able to remember the map - It has troubles with carpets and doorsteps.

9. - I am still tryig to get it do a full cartography of the place, atfter 5th attempt and different issues.

10. Every feature works well for me, and response time is excellent.Scan of the house keeps getting deleted.

11. There should be a notification to tell you when the robot has got stuck.

Steps to Troubleshoot & Fix Conga S3090 Issues

1. Fix Conga S3090 Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Conga S3090: Restarting the app will resolve most errors.
  2. Update the Conga S3090 App. Here is how:
    1. On Android goto PlayStore » Search for "Conga S3090" » Open Conga S3090 » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Conga S3090 » click "UPDATE".
  3. Clear Conga S3090 app cache: Clearing cached data will force your app to retrieve the latest data directly from Conga S3090 servers.
    1. On Android, goto Settings » Apps » Select "Conga S3090" » click Storage » click "Clear Cache".
  4. Check Conga S3090 app permissions. If any of these permissions required to use your device's features are disenabled, Conga S3090 might not work.
  5. Uninstall and reinstall Conga S3090. If nothing else has worked, completely uninstall Conga S3090 then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Conga S3090 not working


2. Fix Conga S3090 Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Conga S3090 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Conga S3090 not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Conga S3090 may not be able to connect to the Internet when running in the background.

Reported Issues

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