Contact ev.energy Customer Service

Why should I report an Issue with ev.energy: Home EV Charging?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ev.energy to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I wish I hadn't chosen sync ev charger as this is the only app I can use and it doesn't work!Using our solar, storage battery is full and not a cloud in the sky and still the charger is pulling power in from the grid.

2. Reported multiple times that the solar only function doesn't turn on during the day when house solar panels producing 0.8-2.8kwh. Customer support are ok at replying but the situation hasn't changed over last 6 month.

3. There is a smart setting that will have your car 'ready by' but has no other options, i don't want the 'smart' turned on but would like to be able to stop my car charging if I want via the app, or a timer.

4. The ONLY thing I would want is remote control which you've guessed it isn't present though fiddling with the smart feature and timings could sort of effect the same if only the thing stayed connected which it doesn't.

5. Not so smart charging.Jury's still out on the app as I've only just got it to complete a smart charge but customer support is superb Immediate response from emails sent.

6. Also, they want me to pay £5 a month to use the solar setting! Wish I hadn't got my electrician to install this charger and app, wish I'd done more research firstTerrible app.

7. Not a 'smart' charger.Geberally unreliable when using paid for Solar feature.

8. My car is probably not alone in not tolerating something else controlling power so any attempt to use the so-called Smart Charge mode results in the car flashing three lights (meaning error of some sort) and giving up up.

9. And, they want £5 a month to use the solar feature, which is pretty useless anyway! Get the Hypervolt charger and app it's 10 times better.This is not a great charger or app :( I have 2 EVs and switching between them is a faff.

10. Shows as not charging when it is changing, doesn't show recent charges (but it shows from a few weeks ago).

11. Not remotely Smart! Don't ever buy a product with this tripe software built in!Doesn't work properly.

1. Fix ev.energy Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ev.energy: Restarting the app will resolve most errors.
2. Update the ev.energy App. Here is how:
   1. On Android goto PlayStore » Search for "ev.energy" » Open ev.energy: Home EV Charging » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ev.energy » click "UPDATE".
3. Clear ev.energy: Home EV Charging app cache: Clearing cached data will force your app to retrieve the latest data directly from ev.energy servers.
   1. On Android, goto Settings » Apps » Select "ev.energy: Home EV Charging" » click Storage » click "Clear Cache".
4. Check ev.energy app permissions. If any of these permissions required to use your device's features are disenabled, ev.energy might not work.
5. Uninstall and reinstall ev.energy. If nothing else has worked, completely uninstall ev.energy then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ev.energy not working

2. Fix ev.energy Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ev.energy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ev.energy not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ev.energy may not be able to connect to the Internet when running in the background.