Contact EVgo Customer Service

Why should I report an Issue with EVgo?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of EVgo to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Find EV charging stations, see real-time charger details, reserve, and charge today!

2. Download the EVgo app today to charge faster and drive further for less than ever before. 1 Points only accumulate at EVgo charging stations, roaming partners excluded.

3. No need to stay by the charger or in the app, get real-time charging session notifications and updates about your state of charge and current session progress.

4. Monitor your charging sessions and find important session details like charge time, state of charge and more.

5. Find answers to your questions, get troubleshooting assistance, watch videos and guides, and access online support from the EVgo Charging Crew.

6. View the map to find an EV charger near you, then check real-time availability, get turn-by-turn directions, and start charging.

7. Download the EVgo charging app today to charge your EV and go further, faster.

8. Access in-app coupons and receive store discounts from participating businesses near your favorite EV charging stations.

9. Access fast chargers located within gated facilities using a QR code and get free entry for the duration of your EV charging session2.

10. Earn points by charging your EV and redeem them for real rewards1.

11. Locate available chargers, view upcoming reservations, and reserve a charger any time.

1. Also, it does not show charging rate or status of charge like chargepoint does, just a timer, LAME! as far as using the map, I think the plug share app works better.

2. I also don't like how the fast charger times out at 30 minutes even if your battery is not fully charged.Good App, Pros: when you first start the app it will tell you the closest evgo station and you can see the if it is in use or not.

3. Once you start a session there is no way to stop it on you phone or the charger you will get charged for the whole session even if you started it by accident and didn't actually charge your car.

4. I signed in and tried to charge at a station and the app asked me to log in again and then just took me back to the account charger selection screen.

5. Well, most of the stations I've come across have some kind of problem with them.. mostly just being damaged somehow/out of order, or I've had to park in very specific ways (ie backing in, changing parking spaces) to get the cable to reach to my car because the cord won't extend anymore (ie some pleb broke it).

6. Although this isn't really EVGo's fault per se, they could definitely try to repair their stations more? But certainly when it works, it works! and pricing seems ~$0.10 higher on averageThe app didn't work.

7. It might show a charger as unavailable, but it works just fine with a tap of the physical card.

8. There is NO way to do anything with the app, unless you enable location services first, Worthless! Pricing is still, without question, the most expensive charging solution out there, at 59c kwh for my car.

9. cons: if it is running and you switch from WiFi to mobile or the other way around, you get a error could not reach network message anytime you look at app even through it still tracking status clearly on the app, this goes on till you restart the app.

10. Adding favorites is plus the station you use the most i use this when i know i am going to have to change to see what station(s) are open on my route to and from work, without have to scan the map for them.

11. Didn't seem to save the info I had entered, yet later I saw that my account had this same card saved multiple times.

1. Fix EVgo Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart EVgo: Restarting the app will resolve most errors.
2. Update the EVgo App. Here is how:
   1. On Android goto PlayStore » Search for "EVgo" » Open EVgo » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for EVgo » click "UPDATE".
3. Clear EVgo app cache: Clearing cached data will force your app to retrieve the latest data directly from EVgo servers.
   1. On Android, goto Settings » Apps » Select "EVgo" » click Storage » click "Clear Cache".
4. Check EVgo app permissions. If any of these permissions required to use your device's features are disenabled, EVgo might not work.
5. Uninstall and reinstall EVgo. If nothing else has worked, completely uninstall EVgo then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing EVgo not working

2. Fix EVgo Server issues & Internet Connection

1. Check network connection: An unstable Internet will make EVgo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to EVgo not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, EVgo may not be able to connect to the Internet when running in the background.