Contact BYU Customer Service

Why should I report an Issue with BYU?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Brigham Young University to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Maybe there could be an improved map feature that shows my dot on the map along with parking spots and everything?I use the clock feature, and the interface and feedback are much better and more intuitive (no need to wait for an update for three minutes or whatever, compared to the web app).

2. Also make it so when classes are added to the calendar, they are in mountain time by default.Pretty good, despite the whole accidentally closing out of my classes page every time, but still a good one.

3. Primary downsides are that university systems are somewhat reliable - at least several times a semester, the whole thing will go down and the app becomes useless.I love the functionality of the app and the convenience of having everything BYU available on my phone.

4. There is still some development and improvement to be done on this app, it occasionally has bugs or doesn't work for no apparent reason, but I've been pleased overall with the quality and convenience.This app is totally unreliable.

5. I try to use this app to clock in and out of work, and every time (whether it is for cloking in or out) it tells me I have to log out and log back in.

6. The Y-time feature is really great--I haven't had an exception since the new interface, which is saying something!Works real well for me.

7. I want to thank the student who built in the quick actions on a long press of the app, it is a great touch.

8. Only reason I don't give 5 stars is I can't do all learning shite things from the app but I know that's gotta be hard.This app is really user-friendly and has improved by MILES in the past year or two.

9. I particularly appreciated the recent consolidation of the features related to classes, I always felt it was clunky to have those separated as they were.

10. It is a major task to go back and find the next talk chronologically on my phone and the task gets bigger every day as I have to scroll further and further from the top.

11. Also valuable for looking up the locations and stock of vending machines, the locations of campus printers, and to register a vehicle for parking.

1. Fix BYU Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BYU: Restarting the app will resolve most errors.
2. Update the BYU App. Here is how:
   1. On Android goto PlayStore » Search for "BYU" » Open BYU » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BYU » click "UPDATE".
3. Clear BYU app cache: Clearing cached data will force your app to retrieve the latest data directly from BYU servers.
   1. On Android, goto Settings » Apps » Select "BYU" » click Storage » click "Clear Cache".
4. Check BYU app permissions. If any of these permissions required to use your device's features are disenabled, BYU might not work.
5. Uninstall and reinstall BYU. If nothing else has worked, completely uninstall BYU then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BYU not working

2. Fix BYU Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BYU be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BYU not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BYU may not be able to connect to the Internet when running in the background.