Published by Tacit Dynamics on Oct 20, 2023

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Why should I report an Issue with FolderSync?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Tacit Dynamics to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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FolderSync Customer Insights

1. I just save the file to a folder in my google drive, knowing it will sync to a folder on my phone which I will open when I'm in the car or otherwise able to listen.

2. I'd want to back up my photos to my own drive (in addition to the google photos backup) before deleting them off my phone and making space which I would have to do manually.

3. But this app has so many options, I was able to set it up to move / backup any pictures older than a month, clearing space and now my 64gb phone always has plenty of space to take more pictures / videos.

4. The help button also goes to the getting started page for setting up instead of the getting started page that introduces the guide and I thought there were no more pages besides that and the other one seen in the burger menu.

5. My phone would run out of space all the time making me unable to video important moments in life.

6. Please set it so that it backs up into the cloud where I can pull down all of my settings without having to recreate everything on a new phone.Great app! However I have one little suggestion.

7. Has extensive logging that traces all the movement of data.Excellent app, and works incredibly well, I only have one problem with it which is preventing me from giving it a five-star rating.

8. Rather than having access to all shared folders on a locally shared drive, you must specify each and every individual root folder.

9. If I could improve one thing then I would make error/failure notices much more "in your face" (maybe send email or txt) However, this is really an excellent app and the Pro version is very much worth the upgrade and very highly recommended.

10. From one phone to another recently, and I had to fully recreate all my syncs as this doesn't back up to Google or any other cloud-based service.

11. If you need a syncing app, this works wonders.Please add an option to disable/enable folder pair syncing completely.

Steps to Troubleshoot & Fix FolderSync Issues

1. Fix FolderSync Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart FolderSync: Restarting the app will resolve most errors.
  2. Update the FolderSync App. Here is how:
    1. On Android goto PlayStore » Search for "FolderSync" » Open FolderSync » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FolderSync » click "UPDATE".
  3. Clear FolderSync app cache: Clearing cached data will force your app to retrieve the latest data directly from FolderSync servers.
    1. On Android, goto Settings » Apps » Select "FolderSync" » click Storage » click "Clear Cache".
  4. Check FolderSync app permissions. If any of these permissions required to use your device's features are disenabled, FolderSync might not work.
  5. Uninstall and reinstall FolderSync. If nothing else has worked, completely uninstall FolderSync then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing FolderSync not working


2. Fix FolderSync Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make FolderSync be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to FolderSync not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, FolderSync may not be able to connect to the Internet when running in the background.

Reported Issues

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