Contact DRTV Customer Service

Why should I report an Issue with DRTV?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of DR Mobil to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Med DR’s streamingtjeneste DRTV er der masser af underholdning, hvad end du er til film, TV-serier, nyheder og aktualitet eller fascinerende fortællinger.

2. Du får en oversigt over alle DR’s kanaler, hvad der kommer i TV i dag, i morgen, og hvornår dit yndlingsprogram vises live.

3. Gik du glip af Bagedysten, skal ungerne på tur med Motor Mille, eller vil du til forpremiere på DR’s nyeste dramaserie?

4. Du skal logge ind på DRTV og bekræfte med NemID, at du har dansk bopæl, så er du klar til at streame DRTV’s indhold.

5. Vi har altid masser af dansk indhold med noget på hjerte – fra stærke dramaserier til dybdeborende dokumentarer og børneprogrammer i verdensklasse.

6. Du kan til en hver tid starte et program fra en af DR’s kanaler DR1, DR2, DR3, Minisjang, Ramasjang og Ultra.

7. Hvis du er logget ind, vil DRTV endda huske, hvor meget du har set af et program, hvis du vælger at stoppe undervejs.

8. Så kan du begynde på dit yndlingsprogram hjemme foran computeren - og se videre på mobilen, når du er på farten.

9. Bare ét klik væk har du DR’s TV-guide ved hånden.

10. Når du rejser I et EØS-land, kan du nu se alt indhold i DRTV-appen.

11. Du kan lave dit eget login, så du får anbefalinger skræddersyet til dig.

1. The only problem I have is that, when using it on Google Chromecast with Google TV, the lowest subtitle line is cut in half, so I have to guess what is written: very annoying!The app has stopped working on my Google TV since yesterday, but still works on my Android phone.

2. Restarting my Google TV doesn't help.For the second time in a row the app doesn't work when a world cup match is on.

3. Steaming availability has become very fast, usually a program is available for streaming within 15min from ste start of the program.All of a sudden I can't even open the app.. keeps crashing.

4. The app doesn't remember where a program is paused when playing it again at a later time.

5. It crashes all the time on android, iPhone, chromecast.

6. That doesn't work either... found a stream online instead.The app suck with the new update.

7. There are no issues with the network the new nvidia shield has a dedicated cable and the line is 1000mb downlink.

8. The scroll suck and please don't pretend to be netflixKeeps crashing, skips episodes of series, is not intuitive to use.

9. Even though I'm connected, ot keeps playing on my phone.The worst streaming app that I use.

10. This means i constantly have to navigate and find where I stopped the last time.

11. The old one was much better.Crashes constantly when using Chromecast.

1. Fix DRTV Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart DRTV: Restarting the app will resolve most errors.
2. Update the DRTV App. Here is how:
   1. On Android goto PlayStore » Search for "DRTV" » Open DRTV » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DRTV » click "UPDATE".
3. Clear DRTV app cache: Clearing cached data will force your app to retrieve the latest data directly from DRTV servers.
   1. On Android, goto Settings » Apps » Select "DRTV" » click Storage » click "Clear Cache".
4. Check DRTV app permissions. If any of these permissions required to use your device's features are disenabled, DRTV might not work.
5. Uninstall and reinstall DRTV. If nothing else has worked, completely uninstall DRTV then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing DRTV not working

2. Fix DRTV Server issues & Internet Connection

1. Check network connection: An unstable Internet will make DRTV be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to DRTV not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, DRTV may not be able to connect to the Internet when running in the background.