Contact OpenWHO Customer Service

Why should I report an Issue with OpenWHO: Knowledge for Health ?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of HPI Knowledge Engineering Team to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Designed primarily for health care workers, frontline responders, and decision-makers, the app is also a source of information for those affected by disease outbreaks and health emergencies, or for those with a general interest in WHO's work in health emergencies. - The Outbreak channel addresses the management of infectious diseases and provides life-saving, scientific information. - The Ready for Response channel helps prepare personnel who are training for deployment to work in disease outbreaks and health emergencies. - The Get Social channel focuses on social science-based interventions and helps to communicate with affected communities. - The Preparing for Pandemics channel brings together courses on various aspects of preparedness, including surveillance, public health measures and risk communication during a pandemic. - The COVID-19 channel provides learning resources in WHO's 6 official languages (Arabic, Chinese, English, French, Russian and Spanish) for health professionals, decision-makers and the public for the outbreak of coronavirus disease (COVID-19). - The COVID-19 National Languages channel provides the same learning resources as the COVID-19 channel but in national languages, such as Indonesian, Japanese and Portuguese.

2. OpenWHO is the World Health Organization's (WHO) interactive knowledge-transfer platform offering online courses to improve the response to health emergencies.

3. OpenWHO enables the Organization and its key partners to transfer life-saving knowledge to large numbers of frontline responders.

4. OpenWHO courses are available in many languages, including WHO's 6 official languages.

5. The course forum and the collaboration space allow you to get in touch with other participants and experts around the world.

6. With OpenWHO, you have the flexibility to learn at your convenience.

7. Watch the short video lectures and test your knowledge with self-tests when and where you like.

8. Download the app now, and join the OpenWHO community.

9. This app is developed in cooperation between the Hasso Plattner Institute and the WHO.

10. The learning content is provided exclusively by the WHO.

1. I truly appreciate this learning platform.Great app for healthcare providers who are willing to learn about the global health issues especially to the emerging viruses that may cause pandemics.

2. Can you lend me a hand in this matter.Great app for healthcare providers who are willing to learn about the global health issues especially to the emerging viruses that may cause pandemics.

3. Great job, WHO!This app is an excellent & flexible learning platform! It includes relevant learning resources, tailored to the learning needs of healthcare professionals, especially in combating COVID-19.

4. I'm highly grateful to WHO for this learning opportunity, & I would like to recommend it to all healthcare workers.Very helpfull platform, in order to improve the entire workplace so far, as well as increasing knowledge for every one to be responsible and self awareness programmes.

5. Convenient and easy to access plus it's free,I completed a course and then downloaded certificate it ... But I'm unable too see my certificate as it say corrupted file or invalid file.

6. With barely 3-month experience, this learning medium has fully capacitated my understanding of COVID-19, in terms of IPC, Risk Communication, & Case Management, among several others.

7. Notifications that the app isn't responding.The app keeps showing me this message (please enable network connection) when I open it, don't know why ?? My internet connection is working fine and I am using all the other apps perfectly well.

8. A great initiative to help ensure that health care interventions are standardized across the globe.

9. Convenient and easy to access plus it's free, it has also certificate for some of their training courses.

10. Great app for learning from trusted professionals.

11. It gives updates on global health issues.

1. Fix OpenWHO Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart OpenWHO: Restarting the app will resolve most errors.
2. Update the OpenWHO App. Here is how:
   1. On Android goto PlayStore » Search for "OpenWHO" » Open OpenWHO: Knowledge for Health » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OpenWHO » click "UPDATE".
3. Clear OpenWHO: Knowledge for Health app cache: Clearing cached data will force your app to retrieve the latest data directly from OpenWHO servers.
   1. On Android, goto Settings » Apps » Select "OpenWHO: Knowledge for Health " » click Storage » click "Clear Cache".
4. Check OpenWHO app permissions. If any of these permissions required to use your device's features are disenabled, OpenWHO might not work.
5. Uninstall and reinstall OpenWHO. If nothing else has worked, completely uninstall OpenWHO then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing OpenWHO not working

2. Fix OpenWHO Server issues & Internet Connection

1. Check network connection: An unstable Internet will make OpenWHO be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to OpenWHO not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, OpenWHO may not be able to connect to the Internet when running in the background.