Contact Picarto Customer Service

Why should I report an Issue with Picarto: Live Stream & Chat?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of 3Logic Systems GmbH to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Be part of the creative community and share your passion with the whole world. - Stream together with your friends or host a private stream, where you can decide who can access your stream.

1. Or the video will randomly stop (but the chat and sound will continue) and I have to exit out of the stream and click into it again to actually see the stream.

2. I get "Video Unavailable" and "Channel does not exist" errors when opening an active stream.

3. Stream previews appear on the main screen, but streams do not load.

4. I'm not always a fan of the artists music choices or many times they do not speak the same language as me, yet I'm stuck with the app basically hijacking my audio so that I'm unable to listen to what I want to listen to.Sometimes the app works perfect and then most of the time it will not connect in any way.

5. If I get a phone call, the steam video will stop even though the chat continues on.App is completely unusable after the most recent Picarto update.

6. The streams themselves are great in quality, even in multi-streams! You can listen to as many or as little of each stream as you desire, muting as you wish.

7. I love being able to bring my tablet into work and watch art streams on the job.

8. You can optionally choose to watch only one stream or watch several, though this only works in landscape mode.

9. And when ever I do get to a stream, the chat box doesn't load at all so I don't know who is talking.

10. One problem with this though, the only way for me to watch a stream is through the emails I get.

11. If you hit the full-screen button, it turns like it's supposed to but keeps the video playing at half the screen size.

1. Fix Picarto Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Picarto: Restarting the app will resolve most errors.
2. Update the Picarto App. Here is how:
   1. On Android goto PlayStore » Search for "Picarto" » Open Picarto: Live Stream & Chat » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Picarto » click "UPDATE".
3. Clear Picarto: Live Stream & Chat app cache: Clearing cached data will force your app to retrieve the latest data directly from Picarto servers.
   1. On Android, goto Settings » Apps » Select "Picarto: Live Stream & Chat" » click Storage » click "Clear Cache".
4. Check Picarto app permissions. If any of these permissions required to use your device's features are disenabled, Picarto might not work.
5. Uninstall and reinstall Picarto. If nothing else has worked, completely uninstall Picarto then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Picarto not working

2. Fix Picarto Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Picarto be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Picarto not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Picarto may not be able to connect to the Internet when running in the background.