Contact TV Cast Customer Service

Why chat with our AI TV Cast Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of TV Cast.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Overall, I enjoy using this feature as it does what I need it to do after purchasing both a tv and mobile phone that allows it to be done.First it requires you to download additional software to proceed with their app, and then after going through its setup process and doing everything to configure the app to the network it then REQUIRES you to watch a 30 second ad of their choosing BEFORE EVERY VIDEO you want to view regardless how short it may be.

2. I can pause and rewind with my remote and can use my phone while video is playing with no issues which is much better than the more popular screen cast apps built into our devices.

3. It's hard to fast forward, especially when you need to go to a specific time stampI bought the ultimate pack just to stream video files from my phone, on local storage, to my $1900 Samsung smart TV.

4. The only aggravation is the 10s, 20s, 30s skip with my TV remote is really minutes so I have to use my phone instead to rewind, and when you stream any video it always asks if the video works and you can't disable.No support.

5. Got a couple 20 minute videos to play without issue, now about 5 minutes in to any video, it backs out of the video and says "temporary error.

6. Why involve my phone? What utility does it add? Yes, I can look at photos and videos that are on my phone, but only through this app's browser, not my other phone apps.

7. If you pick the wrong video link you have to watch a 30 second unskipable ad.

8. Youll watch 5 minutes of ads before getting the video you actually wanted.

9. If the video is to long, the app stops casting it after about 20 min, making you cast the video again 3.

10. Pressing the link appears to want to start the casting, but the loading symbol just spins and times out after several minutes.

11. When I click the link to cast from youtube, most of the time it won't cast at first.

1. Fix TV Cast Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart TV Cast: Restarting the app will resolve most errors.
2. Update the TV Cast App. Here is how:
   1. On Android goto PlayStore » Search for "TV Cast" » Open TV Cast for Samsung TV » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TV Cast » click "UPDATE".
3. Clear TV Cast for Samsung TV app cache: Clearing cached data will force your app to retrieve the latest data directly from TV Cast servers.
   1. On Android, goto Settings » Apps » Select "TV Cast for Samsung TV" » click Storage » click "Clear Cache".
4. Check TV Cast app permissions. If any of these permissions required to use your device's features are disenabled, TV Cast might not work.
5. Uninstall and reinstall TV Cast. If nothing else has worked, completely uninstall TV Cast then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing TV Cast not working

2. Fix TV Cast Server issues & Internet Connection

1. Check network connection: An unstable Internet will make TV Cast be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to TV Cast not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, TV Cast may not be able to connect to the Internet when running in the background.