Contact GMX Customer Service

Why chat with our AI GMX Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of GMX.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. However, not much change and also now no matter the size of the attachment, it will not send the email!! Also if you lose your phone# virtually impossible to reset password!!! Didn't think it could get any worse but it did!! Worked fine in the morning but by afternoon instead of sending emails - went to trash folder.

2. No weird fancy stuff that has absolutely no purpose, just an amazing email provider that does what it's supposed to do: gives you access to your email and allows you to attach files and send emails.

3. Get rid of the ads please, they have no place in email, considering the amount of spam that already comes into people's emails.this was my go-to email app until the most recent update.

4. This email service is easy to set up and add other email clients to view all in one location.

5. really hoping the team fixes this so that i don't have to switch email servers!I have used this for a number of years.

6. This email has ads but it doesn't pop up all the time like Yahoo does .

7. They are worthless as they send you an email saying to go to their help center.

8. Its ridiculous!!!!I used to like this app a lot, I was able to sync all my different GMX accounts for email in one app.

9. Then sent email to myself and new email NOT in inbox!!!The best email provider I've ever used by far.

10. Oftentimes, without a functioning email that you used to sign up for an app, you cannot get into the app.

11. Having an email that is unaccessible is a horrible circumstance.

1. Fix GMX Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart GMX: Restarting the app will resolve most errors.
2. Update the GMX App. Here is how:
   1. On Android goto PlayStore » Search for "GMX" » Open GMX - Mail & Cloud » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GMX » click "UPDATE".
3. Clear GMX - Mail & Cloud app cache: Clearing cached data will force your app to retrieve the latest data directly from GMX servers.
   1. On Android, goto Settings » Apps » Select "GMX - Mail & Cloud" » click Storage » click "Clear Cache".
4. Check GMX app permissions. If any of these permissions required to use your device's features are disenabled, GMX might not work.
5. Uninstall and reinstall GMX. If nothing else has worked, completely uninstall GMX then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing GMX not working

2. Fix GMX Server issues & Internet Connection

1. Check network connection: An unstable Internet will make GMX be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to GMX not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, GMX may not be able to connect to the Internet when running in the background.