Contact calor BT Customer Service

Why should I report an Issue with calor BT?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of eQ-3 AG to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Therefore I can't pair it to my phone anymore even though the thermostat does show up when wanting to pair a new Bluetooth device.

2. Most households have more than one person who might want to adjust the heating! Can't get the firmware update to work, it just says failed straight away, but that doesn't seem to be a critical problem.Modest and simple app, that can be improved, of course, as they all can be.

3. Would love to have it solved)I thought this was going to be very useful as many of my radiator thermostats are hard to view, but having spent several days setting everything up, I discovered this morning that all my devices have disappeared from the app.

4. I think it's the app that isn't allowed to pair on the phone as it works with another phone of the same brand but one previous OS installed.Just got my smart thermostat a d connected it with the app.

5. First it worked totally fine, but after updating the firmware of the thermostat tot 1.46 the screen goes blank (instead of showing PAIR and a pairing code) when holding the dial for 3 sec.

6. Why doesn't the app show that information? You also need to go back to the 'room' to go into the upgrade menu.First of all, i could get everything to work, but it involved some pain.

7. Reading up on the device, it can send a lot of information such as signal strength, battery condition, temperature, firmware version etc.

8. Half the time i had to restart the app to get the dialog for entering the ID displayed by the device.Pretty useful actually, and much easier to make adjustments than fiddling around with the buttons on the thermostat.

9. Used to run 8.Since the update of 14/12/2020 the settings are not saved anymore and I need to link every device every day again.

10. A useful addition would be a way to export the devices from one phone to a file and then import that file to the app on another phone.

11. So.. without Bluetooth the smart radiator thermostat isn't that smart anymore... (Ps.

1. Fix calor BT Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart calor BT: Restarting the app will resolve most errors.
2. Update the calor BT App. Here is how:
   1. On Android goto PlayStore » Search for "calor BT" » Open calor BT » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for calor BT » click "UPDATE".
3. Clear calor BT app cache: Clearing cached data will force your app to retrieve the latest data directly from calor BT servers.
   1. On Android, goto Settings » Apps » Select "calor BT" » click Storage » click "Clear Cache".
4. Check calor BT app permissions. If any of these permissions required to use your device's features are disenabled, calor BT might not work.
5. Uninstall and reinstall calor BT. If nothing else has worked, completely uninstall calor BT then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing calor BT not working

2. Fix calor BT Server issues & Internet Connection

1. Check network connection: An unstable Internet will make calor BT be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to calor BT not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, calor BT may not be able to connect to the Internet when running in the background.