Published by AVM GmbH on Dec 17, 2024

contact FRITZ!App Wi-Fi Chat with our AI-based FRITZ!App Wi-Fi Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with FRITZ!App Wi-Fi?



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Why chat with our AI FRITZ!App Wi-Fi Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of FRITZ!App Wi-Fi.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. now it's useful only to see wifi strength.I used this app before for connecting to my router as sometimes my repeater fails,but now i cant connect to router,i need to turn off the repeater to be able to connect to router.App and help Websites from avm do not work at all.

2. Especially useful when you have Fritz mesh devices as you can easily compare connection quality to the different devices in your mesh.Useful functionality and design, especially the goodput measurement! There's just an issue where it breaks when app-switching in the graph.

3. Can't connect any device, can't change settings and even with the App it's no use.Would be nice if the app could trigger WPS for the Fritz's guest WiFi through its Share Network feature.

4. I was trying to use it in order to connect to eduroam (the european education wifi network), wich works with a user/password combination.

5. It worked absolutely smoothly and there was nothing to complain about but I really don't like the new 7590 this thing is super unreliable.AVM is really top designers about routers and same devices' FW, but I am sorry to say that this is the second app which I am forced to define "elementary" and almost useless.

6. However, I don't know why it doesn't allow us to see channels 149+ in the 5Ghz band... I'd like it if you added support for those channels in the related graph :)Good concept, doesn't work for me, though.

7. Ideally, the Share WiFi feature should be incorporated into the MyFritz app.Good layout with lots of information.

8. Good to check wifi quality in the house.

9. A caothic container of connection's info which can be easily retrived browsing android settings pages.

10. Immediately removed.I have been using this for years and I like the functionality, But I DON't like that since some version it demands to use LOCATION SERVICE.

11. I've been trying to reach the customers interface for hours and no matter what I do it won't open.

Steps to Troubleshoot & Fix FRITZ!App Wi-Fi Issues

1. Fix FRITZ!App Wi-Fi Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart FRITZ!App Wi-Fi: Restarting the app will resolve most errors.
  2. Update the FRITZ!App Wi-Fi App. Here is how:
    1. On Android goto PlayStore » Search for "FRITZ!App Wi-Fi" » Open FRITZ!App Wi-Fi » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FRITZ!App Wi-Fi » click "UPDATE".
  3. Clear FRITZ!App Wi-Fi app cache: Clearing cached data will force your app to retrieve the latest data directly from FRITZ!App Wi-Fi servers.
    1. On Android, goto Settings » Apps » Select "FRITZ!App Wi-Fi" » click Storage » click "Clear Cache".
  4. Check FRITZ!App Wi-Fi app permissions. If any of these permissions required to use your device's features are disenabled, FRITZ!App Wi-Fi might not work.
  5. Uninstall and reinstall FRITZ!App Wi-Fi. If nothing else has worked, completely uninstall FRITZ!App Wi-Fi then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing FRITZ!App Wi-Fi not working


2. Fix FRITZ!App Wi-Fi Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make FRITZ!App Wi-Fi be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to FRITZ!App Wi-Fi not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, FRITZ!App Wi-Fi may not be able to connect to the Internet when running in the background.

Reported Issues

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