Contact ZipGrade Customer Service

Why should I report an Issue with ZipGrade?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ZipGrade LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I would also like to see the subscription service include backup on the could even after I delete the test from my device.I've been using this app for almost two years and I love it (and so do my students)! There are some frustrating parts (such as creating custom sheets and adding tags to questions), but I feel like the amount of time I save far outweighs them.

2. I haven't tried the custom answer sheets yet, but it appears that there is an option to include questions where students bubble in their own values, akin to those on the SAT.It works better than I thought it would.

3. It changed the way I design tests and quizzes; I can make more frequent assessments that take minutes to grade, it gives excellent and immediate feedback by identifying bad questions, mistakes in the key, and duplicate scans.

4. Customer service email response was about one hour and quite helpful.It is a very handy app that helps grade multiple choice quizzes and tests.

5. I find that when I print the answer sheets they are very light which makes it hard to copy.

6. Plus it allows students to practice fine motor skills while bubbling.This app has revolutionized my grading because now I can have an item analysis for every quiz that we take.

7. Not only does it grade tests on the spot, but it provides useful data.

8. Great app for quickly checking multiple choice answer sheets.

9. Otherwise, the copies will be too light making it difficult to scan those answersheets.Love, love, love the app.

10. There are times that I could grade by hand in less time than it takes to get a scan.

11. I can grade one class in about five minutes instead of about an hour, or longer depending on the length of the assessment.

1. Fix ZipGrade Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ZipGrade: Restarting the app will resolve most errors.
2. Update the ZipGrade App. Here is how:
   1. On Android goto PlayStore » Search for "ZipGrade" » Open ZipGrade » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ZipGrade » click "UPDATE".
3. Clear ZipGrade app cache: Clearing cached data will force your app to retrieve the latest data directly from ZipGrade servers.
   1. On Android, goto Settings » Apps » Select "ZipGrade" » click Storage » click "Clear Cache".
4. Check ZipGrade app permissions. If any of these permissions required to use your device's features are disenabled, ZipGrade might not work.
5. Uninstall and reinstall ZipGrade. If nothing else has worked, completely uninstall ZipGrade then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ZipGrade not working

2. Fix ZipGrade Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ZipGrade be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ZipGrade not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ZipGrade may not be able to connect to the Internet when running in the background.