Contact 优酷-回廊亭 全网独播 Customer Service

I already subscribe n paid to vip account, but i cant watch episodes that require vip to watch

I paid 3 time for the same thing because of the prompt ,I would like to be refunded the extra amounts.

There is show that is showing up in the english section but clearly don't have any english subtitles the show is love of the Phoenix:the empress's counterattack I was hoping it had subtitles so I could watch it sorry if I am writing in the wrong area but as there's no comments section

Trying to contact customer service for a purchase. Web address at alibaba does not work. This was my only option. Please help.

I have no money to keep going on subscription. Im student and no have income at all. Thank you.

I want to cancel my subscription on nov 3, 2022. Because i might forget to unsubscribe later. I will just register on the non renewable basis later on

Hi please check my account , i have paid for becoming VIP already , but why i'm still not VIP?

I figured out previous complaint/problem with VIP issues. Thank you.

I purchased 1 month non renew VIP $7.60 on 9/22/22 via Apple Pay and I’m not getting any VIP features? Please help, any information would be appreciated. Thanks in advance.

After payment YouKu Membership. I paid Rs. 280/- for VIP subscription. But it's not working 😔
Please do the needful

I just updated my iPhone to ios 16.0. I wanted to screen mirror Youku international to my Apple tv, but now the picture turns sideways. It worked fine before the update. Please fix this, I do not want to watch SDC on my phone!!!

Hi,

I tried looking for the Youku app on Google Pay on my televisions but was unable to find it.

Would this be a compatibility issue?

Thank you

Regards
Alicia

HI I recently paid for the yearly subscription but it still did not unlock the VIP content. Please check the account subscription for +1 5103096455

I just purchased youku VIP 3 months for 19.99 but I still can't watch the VIP shows.
Please help, thank you.

Hi I purchased VIP package but it still says become VIP
Also says purchase express to watch episodes...why?
So few titles available for a subscription and it doesn't allow a search for movies

i log out and log in back. when log in the vip purchase i bought gone and i need to buy again.

I already paid and join VIP Youku international apps but its not working. I still cant get access to watch the drama/movie.

I ald subcribe and buy vip package but why still the apps ask me to buy vip access?

I cannot login to youku app from my table. It keeps crashing. Thank you.

My account is still not VIP, the transaction is succesful on the email

Subscription Cancellation Request

The screen will not stay on landscape so it is difficult to watch the show. The orientation keeps changing directions when I turn the iPad vertically or horizontally. The size of the picture is too small to read the subtitles. I have the international version of the app for IOS purchased through the App Store. I love your shows but I can’t enjoy them with this issue. It strains my eyes. Please look into this and fix it. I’ve other apps that definitely do not do this. The orientation of the picture adapts to the orientation of the iPad.

I previously paid 199 PHP to watch VIP movies, but I can't because it says "purchase VIP" and it says "You already own this item" when I click on the 199 PHP button for a month of VIP access. Please respond to my concerns. Thank you!

“Be A Brave One” starring Darren Chen playlist is missing on the YouTube Youku Eng Sub channel. I paid for this, but cannot access the playlist of videos. Please restore the playlist.

My vip purchase has been completed in google but I can't still access the vip videos and when I click the go to vip it would say that you already own this item. Pls do reply on complaint. Thank you

also if this is the case when i can only view my subscription on my iphone on a small screen can i cancel my 1 year subscription and be refunded so that i can change my subscription thru youtube instead? thanks

i purchase the subscription on the youku app for 1 year. my user name is ykuser7805601311. the app is okey if i use my iphone but why can i not use it in my ipad? when using ipad it is in a small screen like my phone and when you enlarge the screen it does not enlarge to full screen side ways (horizontally). like for example when i use my wetv and iqiyi, it is compatible with my ipad. can you fix this problem please. using my iphone is small screen. if i will be viewing in the small screen better use youtube because it can be used to widen screen in ipad the only problem is that my subscription is not applicable in the youtube youku page. thank you

Your system keeps stopping me from looking at Programs I don’t understand this plus keeping from my VIP account. Also how do you search for a drama my putting in the name?

I cannot continue to watch The Legendary Life of Queen Lau. Can you help me so I can continue to watch it.

I can’t get access to my account. I just set it up.

i need someone to contact me this is fair to customers in usa

i got the service with billing every 3 months but it want show on my tv

Made a total 4 payments to my subscription. None was updated. ID: ykuser556559751. Payment to Google Play RM16.90 07-07-22 twice.

I just subscribed for one month but cannot watch on another device. Please assist, thank you

My account is still not VIP, the transaction is succesful on the email

Good day
Please cancel my subscription.
User account is:ykuser0345068585.
I mainly use Viki and Wetv.
Please send an email comfirming the cancelation

Thank you
Silvia

I have subscribed from YouTube so I want to cancel it

My YouTube channel is arneisharartis18@redacted

Please cancel my subscription, my original order # from November 1, 2021 is Order Number
YPC.SHDK-XZUF-4P4T-8QCC. VIP Gold member $2.99 / month.

I want to cancel my membership from youku because i have a hard time paying my monthly subscription i have lack of resources because of pandemic. And i am still a student. Thank you.

How can I cancel my subscription in youku youtube channel? It still charging me of 79php even I don't open it.