Contact XCARET! Customer Service

Why should I report an Issue with XCARET!?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Grupo Xcaret to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Download our app, enjoy your visit to the most, and be part of our contribution to our Earth. • Get exclusive deals and benefits for purchasing with the Xcaret App. • Find valuable information about the 360° Xafety protocols we are implementing at the parks. • Direct access to your digital Tickets and enter easier to the details of Xcaret, Xel-Há, Xplor Xenses, and Xoximilco parks. • Have general information about Xcaret, Xel-Há, Xavage, Xplor, Xplor Fuego, Xoximilco, Xenses parks and how to get there. • GPS maps to find all the activities you are interested in. • Watch what’s New at the parks, including Dream Activities, Shows, etc. • Find details of every activity with the schedule, restrictions, and important information. • Add to your favorites the attractions and events you want to visit. • Locate restaurants and check out their specialties and opening hours. • Call to book one of the Dream Activities after looking at its details. • Find in the map all the services at Xcaret such as antibacterial gel stations, hand washers, water dispensers, dressing rooms, lockers, routes, shops, snorkel gear rental, etc. • Search the included services at Xel-Há such as modules, dressing rooms, lockers, shops, water dispensers, towel deposits, snorkel gear, etc. • Search feature.

2. Find attractions, routes, modules, etc. • For a personalized experience, create an account or login using your social networks.

3. This app offers the option to receive push notifications related to your visit to the parks.

4. Note: some of the app features require your full name, country, date of birth, and email address, plus location data.

5. At our parks, we have eliminated the use of printed materials, making our planet happier.

6. At Grupo Xcaret, we are committed to sustainability.

7. For an easier login, the app will also need your email at your Account Manager.

8. To turn off these notifications, manage them in your device’s settings.

1. We should have been allowed to go back at no cost to make up the time that was taken anyway from us, however, that was not the case.Please make it clear that you want the email address and not the postal address by putting it in English.

2. They wanted to charge me $80 usd for only 10 pictures in digital which is crazy, huge disappointment because they don't tell you that until the end.I've submitted crash reports for months and the app hasn't been updated once.

3. Love how interactive the app is, you can buy your tickets here, learn more about each park,it has interactive maps of parks and you can also see your photos (xelsies) all in one place.

4. So I uninstalled it, but couldn't log in with my credentials I created on the website (my email address wasn't valid apparently).

5. Otherwise, good to have an interactive map and nice to see all the attractions which is much more comprehensive than on the websiteGreat park, this is the best park you can visit in Mexico, period.

6. Says the email is wrong, but I can log in online using that same email/password, so it is a bug on the app.It doesn't work.

7. The only downside is when you try opening your photos is usually makes the app crash and you need to start from the beginning.I have a brand new Samsung S22 and have the newest version of this app and it will not open.

8. Spent so much money, planned it with ample time and when we got there we were told the show had been moved to an earlier time.

9. But now can't import tickets from website like other theme parks we know.

10. The park is beautiful but we were not allowed enough time to see it all.

11. We paid full price however our day was cut short due to an even that the park was planning.

1. Fix XCARET! Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart XCARET!: Restarting the app will resolve most errors.
2. Update the XCARET! App. Here is how:
   1. On Android goto PlayStore » Search for "XCARET!" » Open XCARET! » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for XCARET! » click "UPDATE".
3. Clear XCARET! app cache: Clearing cached data will force your app to retrieve the latest data directly from XCARET! servers.
   1. On Android, goto Settings » Apps » Select "XCARET!" » click Storage » click "Clear Cache".
4. Check XCARET! app permissions. If any of these permissions required to use your device's features are disenabled, XCARET! might not work.
5. Uninstall and reinstall XCARET!. If nothing else has worked, completely uninstall XCARET! then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing XCARET! not working

2. Fix XCARET! Server issues & Internet Connection

1. Check network connection: An unstable Internet will make XCARET! be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to XCARET! not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, XCARET! may not be able to connect to the Internet when running in the background.