Contact Surge Customer Service

Why should I report an Issue with Surge for Uber?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Capital Drivers to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. And I also added the app to "Never Sleeping Apps" in Background Usage Limits to no avail.What the carp? I continue to miss surges because your app doesn't notify me, even though it is running! You cost me money! EDIT: Deleting the data and cache did NOT work.

2. BTW I had purchased this app last year, even though it was buggy back then still preformed a hundred times better than now.[v1.0.38 as of 20210817] Once open, it works for a certain amount of time then it just stops working.

3. I've been sitting right in a surge and got no notification.After the latest Uber update, it no longer works.

4. Clear the data and restart my phone, works for one or two notifications and then back to not being able to detect anything.

5. I would like it to be fixed or please return my money.Very slow in detecting the surge at the airport.

6. By the time it shows the surge Apple users are already enters the queue.

7. And it doesn't even work!I was going to buy a subscription but now when I open the App it no longer "zooms" in on my location.

8. Having said that, this new app appears to work well, however I am unable to purchase the paid version.

9. Apple program is right in the money second to second but Android version sucks.

10. It doesn't predict but it tells you when a Surge is happening.

11. Today it gave me 2 notifications that a surge had ended when it never notified me that it started.

1. Fix Surge Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Surge: Restarting the app will resolve most errors.
2. Update the Surge App. Here is how:
   1. On Android goto PlayStore » Search for "Surge" » Open Surge for Uber » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Surge » click "UPDATE".
3. Clear Surge for Uber app cache: Clearing cached data will force your app to retrieve the latest data directly from Surge servers.
   1. On Android, goto Settings » Apps » Select "Surge for Uber" » click Storage » click "Clear Cache".
4. Check Surge app permissions. If any of these permissions required to use your device's features are disenabled, Surge might not work.
5. Uninstall and reinstall Surge. If nothing else has worked, completely uninstall Surge then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Surge not working

2. Fix Surge Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Surge be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Surge not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Surge may not be able to connect to the Internet when running in the background.