Contact Wowza GoCoder Customer Service

Why should I report an Issue with Wowza GoCoder?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Wowza Media Systems, LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. is it possible? I tried some other RTMP apps, they are able to recognize external USB camera but cannot work with wowza, because that APP do not have user-authentication.The app is claimed to support up to 4K streaming - but when tested on my Sony Xperia X5 with rear facing 4K camera (3840x2160) the app only supports 1920x1080 just like all the rest.I use redmi note 9 pro, and while streaming I see cut audio, and it is impossible to use this streamStretches video.

2. May I know if i can use external USB camera as video source? I mean I connect my android device and connect to an external USB webcam like via a convert which connect Type-C to normal USB port.

3. it is working fine with my android device with build in cameras, front and back.

4. and I am using wowza streaming engine.

5. People look fatter / rooms and objects look widerStopped working.

6. Cannot keep natural aspect ratio.

7. Hi, good apps.

8. Images look artificial.

1. Fix Wowza GoCoder Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Wowza GoCoder: Restarting the app will resolve most errors.
2. Update the Wowza GoCoder App. Here is how:
   1. On Android goto PlayStore » Search for "Wowza GoCoder" » Open Wowza GoCoder » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Wowza GoCoder » click "UPDATE".
3. Clear Wowza GoCoder app cache: Clearing cached data will force your app to retrieve the latest data directly from Wowza GoCoder servers.
   1. On Android, goto Settings » Apps » Select "Wowza GoCoder" » click Storage » click "Clear Cache".
4. Check Wowza GoCoder app permissions. If any of these permissions required to use your device's features are disenabled, Wowza GoCoder might not work.
5. Uninstall and reinstall Wowza GoCoder. If nothing else has worked, completely uninstall Wowza GoCoder then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Wowza GoCoder not working

2. Fix Wowza GoCoder Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Wowza GoCoder be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Wowza GoCoder not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Wowza GoCoder may not be able to connect to the Internet when running in the background.