Contact Withings Customer Service

Why should I report an Issue with Withings?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Withings to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Whether you’re looking to lose weight, get more active, monitor blood pressure, or even sleep better, Health Mate unleashes the power of Withings health devices, backed by a decade of expertise.

2. WITHINGS creates devices embedded in easy-to-use everyday objects that connect to a unique app and act as powerful daily health check-ups, as well as tools to help master long-term health goals.

3. Health Mate and Google Fit work seamlessly together, so you can retrieve all your health data in one place for easier health tracking.

4. Health Mate has now a voice and will highlight particularly relevant data for your health and enrich your experience with a science-based interpretation of this data.

5. Health Mate is also compatible with 100+ top health & fitness apps including Strava, MyFitnessPal and Runkeeper.

6. In the app you’ll find health data that is easy to understand, personalized, and fully leverageable by you and your doctor.

7. Easily share data with healthcare professionals including blood pressure, weight trends, temperatures & more.

8. Some features require specific permissions, such as GPS access for activity tracking and access to notifications and call logs to display calls and notifications on your Withings watch (feature only available for Steel HR and Scanwatch models).

9. With Health Mate, be empowered to take action—and start mastering your vitals.

10. Automatically track your daily activity and workout sessions with in-depth insights including steps, heart rate, multisport tracking, connected GPS & Fitness Level assessment.

11. Only one app for all Withings products for a holistic view of your health, in the palm of your hands.

1. I used to be a huge fan but now I'm only using it because I already have a watch and scale and haven't looked into if another app could work with these devices.I'm not a fan of the redesign, seems bit clunky and not easy to find what you're looking for.

2. The fix is simple use dark text all the time in dark mode for bp results at top of the page.Nothing records even though connected! Apple version wasn't great, but this one useless! Three devices, none work though connected.

3. My wife was successful in activating the app but the Withings Body Smart scale doesn't sync with the app after the second day.

4. It's slow, inconsistent, and you can't view weight trend lines over the past year (only the current year which makes no sense when your at the start of the year!) if you can find a better app/device, do so.

5. It's a scale app but the weight is three tiles down from the top on the home screen.

6. The scale will show it if you happen to look down at the right time, but I can't find it on the app.

7. So many errors!!! Thinking of returning the scale as we cannot use all the features of it being "smart".

8. What!?! The scale is customizable.It has gone downhill since they made a major update to the charts a few months back.

9. I need to make you aware that your dark theme on Android is not readable when results are presented from the withings blood pressure test.

10. For example the step count in the Withings app is showing 12,875 steps but Google fit and Samsung health are showing approx.

11. I've had the scale for over a year now and the previous scale for 2 years.

1. Fix Withings Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Withings: Restarting the app will resolve most errors.
2. Update the Withings App. Here is how:
   1. On Android goto PlayStore » Search for "Withings" » Open Withings » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Withings » click "UPDATE".
3. Clear Withings app cache: Clearing cached data will force your app to retrieve the latest data directly from Withings servers.
   1. On Android, goto Settings » Apps » Select "Withings" » click Storage » click "Clear Cache".
4. Check Withings app permissions. If any of these permissions required to use your device's features are disenabled, Withings might not work.
5. Uninstall and reinstall Withings. If nothing else has worked, completely uninstall Withings then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Withings not working

2. Fix Withings Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Withings be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Withings not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Withings may not be able to connect to the Internet when running in the background.